is responsible for overseeing the daily operations of the salon, ensuring high standards of customer service, maintaining staff productivity, and driving sales through effective consultation and service promotions. The role combines management, client consultation, and team leadership to deliver an exceptional customer experience and achieve business goals.
Supervise day-to-day salon operations to ensure smooth functioning.
Monitor appointment scheduling, client handling, and service quality.
Maintain hygiene, safety, and cleanliness standards as per brand policy.
Ensure equipment, inventory, and stock are properly maintained and updated.
2. Team Management
Lead, motivate, and guide salon staff including beauticians, therapists, and front desk team.
Conduct regular team meetings, training, and performance reviews.
Prepare staff schedules and manage attendance, discipline, and grooming standards.
3. Client Consultation & Relationship Management
Greet and consult clients to understand their beauty, skin, or hair care needs.
Recommend suitable treatments, services, and products based on analysis.
Ensure client satisfaction and handle feedback or complaints professionally.
4. Sales & Business Development
Achieve monthly sales targets for services and retail products.
Promote new services, offers, and memberships to enhance business.
Maintain client database and ensure repeat visits through follow-ups and loyalty programs.
5. Reporting & Coordination
Prepare daily/weekly reports on sales, staff performance, and client feedback.
Coordinate with HR, Marketing, and Training teams for smooth outlet operations.
Ensure compliance with company policies and operational standards.
Skills & Competencies:
Strong communication and interpersonal skills.
Leadership and team management abilities.
Excellent knowledge of salon and beauty services.
Sales-driven mindset with customer-oriented approach.
Ability to handle clients with professionalism and empathy.
Good organizational and problem-solving skills.
Qualifications & Experience:
Minimum
3-5 years of experience
in the beauty/salon industry, including at least
1 year in a managerial or consultant role
.
Diploma or certification in
Beauty, Cosmetology, or Spa Management
preferred.
Proficiency in MS Office and POS software is an added advantage.
Compensation:
Salary: As per company standards (based on experience and performance).
Incentives: Monthly sales incentives, performance bonuses, and staff benefits.
Job Type: Full-time
Pay: ?13,020.46 - ?39,679.97 per month
Work Location: In person
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