Job Description

About the Role
We are looking for an experienced Salon Manager to lead day-to-day operations at our premium unisex salon NOWMI in OMR branch. You will ensure exceptional guest experience, smooth workflow, disciplined hygiene standards, revenue performance, and billing closure -- while building a motivated, accountable team culture.
This is a hands-on leadership role on the salon floor -- ideal for someone who understands service environments, customer needs, and team dynamics.
Core Responsibilities
1) Front Desk & Guest Experience
Manage walk-ins and appointments
Control queue flow and waiting time
Coordinate peak-hour operations
Handle escalations professionally
Maintain high brand standards
2) Team Leadership
Staff scheduling and attendance discipline
Enforce grooming and behaviour standards
Conduct daily pre-shift briefings
Monitor quality checks and hygiene discipline
3) Sales & Revenue Closure
Drive daily service and package targets
Improve add-on and rebooking conversions
Complete end-of-day cash / UPI / card reconciliation
Track discounts, refunds, and staff performance
4) Hygiene & Safety Oversight
Enforce strict hygiene and sanitation protocols
Ensure workstation & tool compliance via checklists
5) Inventory & Consumables Control
Track usage and reorder consumables
Monitor expiry and minimize wastage
Coordinate with vendors
6) Booking & WhatsApp Leads
Convert enquiries to appointments
Ensure client show-up discipline
Service Environment
You will manage operations across:
Hair (cut, colour, styling)
Skin care
Makeup & makeover
Grooming workflows
Requirements
Must-Have
Prior experience handling salon or spa operations
(Manager / Floor-in-Charge / Senior Receptionist / Team Lead)
Strong customer handling and team coordination skills
Experience in billing closure & daily reporting
Ability to manage peak-hour operations
Target-driven mindset
Preferred
Experience in a unisex salon serving working professionals & families
Exposure to high-footfall environment
Multi-lingual
Work Environment
Weekends & peak-hour availability is essential
Rotational weekly off
Benefits
Salary: ₹25,000 per month
Leadership role with full outlet responsibility
Professional, respectful work culture
Opportunity to build and lead a performance-driven team
Structured operations and support
Exposure to a premium unisex salon environment
Long-term career stability

Skills Required