Job Description

Job Title: Salon Manager

Location:

OFOO(Launching Shortly), East of Buddha Junction, Mavelikara Branch

Role Overview

The Salon Manager will lead day-to-day operations of a premium salon, ensuring exceptional customer experience, smooth service delivery, team performance, and revenue growth. This role requires strong leadership, customer relationship management, operational excellence, and experience managing a luxury beauty environment.

Key Responsibilities

Salon Operations Management

Oversee daily salon operations, ensuring smooth functioning across hair, beauty, spa, and grooming services. Maintain high standards of cleanliness, hygiene, and service quality in line with premium brand expectations. Coordinate appointment scheduling, peak hour management, and service flow. Ensure all tools, equipment, and retail products are maintained, stocked, and in working condition.

Customer Experience & Service Excellence

Provide a luxury client experience from entry to exit. Handle VIP clients, special requests, escalations, and service recovery professionally. Monitor client feedback and consistently improve service delivery. Ensure staff follow premium brand etiquette, grooming standards, and communication protocols.

Team Leadership & Training

Lead, motivate, and manage stylists, beauticians, therapists, and front desk staff. Conduct training sessions on service quality, grooming, upselling, and customer handling. Schedule shifts, manage attendance, and ensure optimal staffing during peak hours. Foster a positive, professional, high-performance work environment.

Sales, Revenue & Business Growth

Drive sales of services, memberships, and premium retail products. Achieve monthly revenue targets through effective upselling and cross-selling. Monitor and report daily sales, service performance, and inventory usage. Support marketing initiatives, events, influencer collaborations, and promotional activities.

Inventory & Vendor Management

Manage stock of cosmetics, beauty products, tools, and consumables. Coordinate with vendors and suppliers for timely replenishment. Reduce wastage, maintain cost efficiency, and ensure product quality.

Compliance & Safety

Ensure compliance with all safety, hygiene, sanitation, and brand SOP guidelines. Oversee equipment maintenance and adherence to health regulations. Manage audits, inspection checklists, and operational documentation.

Required Qualifications & Skills

Bachelor's degree in Hospitality, Beauty, Salon Management, or related field.

5-8 years of experience in managing a premium salon or hospitality outlet

. Strong knowledge of hair, beauty, styling, and premium salon services. Excellent communication, customer handling, and conflict resolution skills. Ability to lead and motivate a diverse team of stylists and service professionals. Good understanding of POS systems, CRM tools, and salon software. Strong sales orientation and business acumen. Experience working with Aesthetic Clinics would be good to have.

Key Competencies

Leadership & people management Customer-centric mindset Grooming & presentation aligned with luxury standards Operational excellence Sales & target-driven approach Problem-solving & decision-making Brand representation & professionalism

Benefits

Competitive salary + incentives Training from premium brand educators Opportunities for career growth in luxury salon management
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person