We are looking for a highly motivated, customer-focused
Salon Manager
to oversee daily operations, manage staff, and ensure exceptional service quality at our premium salon. The ideal candidate will have a passion for beauty & wellness, strong leadership skills, and the ability to drive both service excellence and business growth.
Key Responsibilities
1. Operations Management
Oversee day-to-day salon activities, ensuring smooth and efficient operations.
Maintain high service and hygiene standards as per company SOPs.
Monitor appointment bookings and ensure optimum utilization of staff and facilities.
Manage inventory, stock levels, and vendor relationships for salon products and consumables.
2. Staff Management
Recruit, train, and supervise salon staff including stylists, beauticians, and front desk executives.
Schedule shifts and manage team performance to achieve service and sales targets.
Conduct regular training sessions on service protocols, customer care, and upselling techniques.
3. Customer Service & Experience
Ensure every client receives premium, personalized service.
Handle escalations, feedback, and resolve complaints promptly and professionally.
Build strong customer relationships to encourage repeat visits and referrals.
4. Sales & Revenue Growth
Meet monthly sales and revenue targets for services and retail products.
Implement promotions, loyalty programs, and upselling strategies.
Track KPIs and prepare performance reports for management.
5. Compliance & Safety
Ensure compliance with health, safety, and sanitation regulations.
Adhere to all company policies, operational standards, and statutory requirements.
Job Type: Full-time
Pay: ?15,000.00 - ?25,000.00 per month
Work Location: In person
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