We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients' questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
Responsibilities
Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
Book and confirm appointments via phone and email
Process transactions (cash and credit cards) and issue receipts
Offer beverages and chat with clients who are in the waiting area
Welcome walk-ins, answer questions about services and schedule appointments based on availability
Inform clients about new services and discounts
Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
Update client records with contact and billing details, appointments and services offered
Manage our call center
Maintain a tidy reception area
Order business cards, brochures and stationery as needed
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?35,000.00 per month
Ability to commute/relocate:
Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Diploma (Preferred)
Experience:
total salon work: 3 years (Preferred)
Zenoti software: 3 years (Preferred)
Language:
English (Preferred)
Shift availability:
Day Shift (Preferred)
Work Location: In person
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