The Salon and Spa Manager is responsible for overseeing the daily operations of the salon and spa to ensure a high standard of service, customer satisfaction, and profitability. This role involves staff management, client relations, inventory control, marketing, and maintaining a clean, safe, and inviting environment.
Key Responsibilities:Operational Management:
Supervise day-to-day activities of the salon and spa.
Ensure all services are performed to the highest standard.
Maintain cleanliness and compliance with health and safety regulations.
Manage appointment scheduling and resolve any booking issues.
Staff Management:
Recruit, train, and evaluate salon and spa staff including stylists, therapists, and front desk personnel.
Schedule staff shifts to ensure adequate coverage.
Motivate team members and handle employee concerns or conflicts.
Conduct performance reviews and identify training needs.
Customer Service:
Ensure a welcoming and professional atmosphere for clients.
Address and resolve customer complaints or issues promptly.
Monitor client satisfaction and implement improvements based on feedback.
Financial Management:
Oversee budgeting, pricing, and cost control.
Track revenue, expenses, and profitability.
Manage payroll and commission structures.
Marketing and Promotions:
Develop and implement promotional campaigns and loyalty programs.
Coordinate social media and online marketing efforts.
Partner with local businesses or influencers for promotional events.
Inventory and Supplies:
Monitor inventory levels and order supplies as needed.
Manage relationships with vendors and suppliers.
Ensure all products used meet salon/spa standards.
Qualifications:
High school diploma or equivalent (Bachelor's degree in business or cosmetology is a plus).
Certification or diploma in cosmetology, esthetics, or related field (preferred).
Minimum 2-5 years of experience in salon or spa operations, with at least 1 year in a leadership role.
Skills and Competencies:
Strong leadership and team management skills.
Excellent interpersonal and communication abilities.
Knowledge of beauty and wellness trends and services.
Proficiency in salon/spa management software (e.g., Mindbody, Fresha).
Customer-focused with strong problem-solving skills.
Ability to multitask and manage time efficiently.
Work Environment:
Fast-paced, service-oriented setting.
May include evenings, weekends, and holiday shifts.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
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