Salesforce Technical Support Engineer
Year Chennai, Tamil Nadu, India
Job Description
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In This Role You Will:
- Work directly with various business leaders and sales teams
- Have direct accountability for end-user support
- Provide system and business process expertise when scoping projects and related integrations
- Review solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose, user-focused development
- Have demonstrable growth mindset; enthusiastic about learning new technologies quickly and applying the gained knowledge to address business problems
- Monitor integrations and troubleshoot issues
- Create documentation and champion knowledge sharing; technical, business process, best practice, reference architecture, etc.
- Apply advanced Salesforce technical principles and concepts; contribute to the development of new principles and concepts
- Work under consultative direction toward predetermined long-range goals and objectives; assignments are often self-initiated, determine and pursue courses of action necessary to obtain desired results, work checked through consultation and agreement with business stakeholders more often than by formal review of superior
You Will Ideally Have the Following Experience:
- Degree in Computer Science, Software Engineering, MIS or related field preferred
- 2+ years previous administrative experience with Salesforce
- Salesforce Certified Advanced Administrator certification preferred
- Salesforce Certified Platform App Builder certification preferred
- Experience working in Agile projects
- Strong understanding of how to build and support highly scalable and reliable solutions on Salesforce Platform
- Proven ability to manage and resolve complex and ambiguous technical issues
- Demonstrative support success with at least one large Salesforce Org
- Understanding of UI design principles and best practices
- Exceptional analytical skills and experience working with large-scale, complex datasets
- Communication skills for both a technical and business audience
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK .
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Job Detail
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Job IdJD3054108
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear