Job Description

Salesforce Support Engineer primarily troubleshoots and resolves technical issues within a Salesforce environment, ensuring smooth system operation. They work with various stakeholders, including administrators, developers, and end-users, to diagnose problems, configure settings, and assist with integrations. Effective communication, strong problem-solving skills, and a solid understanding of Salesforce architecture are crucial for success in this role. Key Responsibilities:

Troubleshooting and Issue Resolution:

Identifying, diagnosing, and resolving technical issues within the Salesforce platform, including standard functionality and custom configurations.

System Configuration and Maintenance:

Managing and configuring Salesforce settings, user access, and security permissions to align with organizational needs.

Integration Support:

Assisting with the integration of Salesforce with other systems and applications, troubleshooting related issues, and collaborating with vendors as needed.

User Support and Training:

Providing guidance and training to users on Salesforce best practices, helping them optimize their use of the platform.

Documentation and Knowledge Management:

Creating and maintaining documentation, knowledge base articles, and other resources to support the support team and end-users.

Collaboration and Communication:

Working closely with various teams (development, operations, etc.) and stakeholders to ensure effective communication and collaboration on Salesforce-related matters.

Continuous Improvement:

Identifying opportunities to improve processes, automate tasks, and enhance the overall Salesforce experience.

Monitoring and Reporting:

Monitoring Salesforce health, performance, and usage, and developing reports to track key metrics and identify areas for improvement.

Staying Updated:

Keeping abreast of new Salesforce features, updates, and best practices to ensure the organization can leverage the latest capabilities.
Required Skills and Qualifications:

Technical Proficiency:

Strong understanding of Salesforce architecture, data models, and platform security.

Problem-Solving:

Excellent analytical and troubleshooting skills to diagnose and resolve complex technical issues.

Communication Skills:

Ability to effectively communicate technical information to both technical and non-technical audiences.

Salesforce Certifications:

Considered beneficial, especially in areas like Salesforce Administrator, Salesforce Developer, or related certifications.

Programming Knowledge:

Familiarity with programming languages like Apex, JavaScript, HTML, and CSS is often required.
Job Types: Full-time, Part-time, Permanent

Pay: ?18,350.96 - ?36,929.87 per month

Expected hours: 40 per week

Benefits:

Health insurance Paid time off Work from home
Work Location: In person