Job Description

Software, the fuel for mobility

We bring bold digital visions to life. So we're on the lookout for more curious and creative engineers who want to create change - one line of high-quality code at a time. Our transformation isn't for everyone, but if you're excited about solving the leading-edge technological challenges facing the auto industry, then let's talk about your next move.

Let's introduce ourselves

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About Our Bangalore Hub



Our Bangalore Digital Technology Hub plays a pivotal role in Volvo's global digital transformation strategy. We deliver world-class capabilities across cloud computing, data analytics, mobile applications, UX/UI design, Salesforce platforms, and enterprise solutions spanning R&D, manufacturing, logistics, and commercial operations.



The Role



As an Incident Manager, you will drive digital innovation by leading critical technology initiatives with global teams. You'll design and implement solutions that impact millions of users worldwide, supporting Volvo's vision for autonomous, electric, and connected vehicles

What you'll do

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Key Responsibilities



Technical Leadership & Development



Lead the development and implementation of solutions leveraging Salesforce Platform Administration, Incident Management, and API/FTP integrations to support business objectives.

Design, build, and maintain scalable Salesforce solutions that enable and enhance global operational efficiency.

Collaborate closely with APEC stakeholders, including product management and engineering teams, to ensure alignment and successful delivery of Salesforce initiatives.



Cross-Functional Collaboration



Partner with international teams using Microsoft Teams, Slack, SharePoint, and Azure DevOps.

Participate actively in Agile processes and sprint planning.

Create and maintain comprehensive technical documentation across regions.

Support 24/7 operations through on-call rotations and incident management.



Innovation & Continuous Improvement



Research and evaluate emerging technologies to enhance platform capabilities.

Contribute to roadmap planning and architecture decisions.

Mentor junior team members and foster knowledge sharing initiatives.

What you'll bring

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Professional Experience



Over 5 years of hands-on experience providing technical support, system administration, and solution development on the Salesforce platform and related technologies.

Deep expertise in Salesforce Platform Administration, Incident Management, and API Integration/FTP with proven implementation success

Experience collaborating effectively with global teams across multiple time zones.

Industry knowledge in automotive, manufacturing, or enterprise software (preferred).



Technical Skills



Advanced proficiency in Salesforce Platform Administration, Incident Management, and API Integration/FTP

Strong understanding of cloud platforms, DevOps practices, and CI/CD pipelines.

Proven experience applying enterprise integration patterns and microservices architecture to support scalable and reliable Salesforce solutions.

Proficiency in database design and optimization using SQL and NoSQL technologies.





Essential Skills



Analytical thinking and problem-solving capabilities

Clear communication and documentation best practices

Professional email etiquette and presentation skills

Strong teamwork and collaboration abilities

Excellent verbal and written communication skills with ability to explain complex technical concepts.

Adaptability in multicultural, globally distributed team environments



Additional Requirements



Business-level English fluency

Flexibility to collaborate across APEC time zones.



What We're Looking For



Core Values Alignment



Customer-Obsessed: Every decision centered on customer impact and experience.

Team-First: Values collective success and knowledge sharing

Trust & Integrity: Demonstrates transparency and builds lasting professional relationships.



Professional Attributes



Technology enthusiast who stays current with industry trends

Continuous learner committed to growth and skill development.

Quality-driven professional who takes ownership of deliverables.

Culturally competent with ability to navigate global differences respectfully.

Influential communicator capable of driving consensus and decisions

Adaptable to fast-paced, evolving environments.



Why Join Volvo Cars?



Meaningful Impact: Contribute to sustainable transportation solutions that matter.

Career Growth: Access to global opportunities and comprehensive professional development

Innovation Culture: Work with cutting-edge technology and industry best practices

Work-Life Balance: Flexible working arrangements and comprehensive benefits.

Diversity & Inclusion: Be part of a globally diverse and inclusive team.



About Our Mission



Volvo Cars has stood for safety, quality, and innovation for nearly a century. We're committed to becoming a fully electric car company by 2030, transforming our manufacturing, supply chain, customer experience, and digital services. Join us in creating a safer, cleaner, and more connected world.


Volvo Cars. For Life.

For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow - today.



In our company, we believe extraordinary things are achieved by ordinary people with the drive to make a difference.