Job Description

Job Title: Salesforce Support Consultant_L1

Address: Kadubeesanahalli, Bengaluru, KA 560103 India

Shift: 4pm to 1 am IST

Work Type: 3 months CTH

Work Arrangement: 2 days onsite, post 7pm split hours(Office and Home)

:

? Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operation

? Functional support in any of the applications where the Client uses Salesforce in a production environment (including support of related sandbox or test environments)

? Help desk break/fix tickets or incident

? Respond to issues/incident based on Severity within SLA requirements

? Experience with support ticketing system

? Issue resolution: addressing how-to questions, troubleshooting, investigating performance issues

? Support end user requests for new saved searches, reports, KPI's, and dashboards

? Enablement of new features and functionality.

? Ad hoc training - providing ad hoc training on Salesforce functionality.

? Provide internal, on-going system/technical support to users, including training and maintain proper system access for all roles.

? Maintain up-to-date knowledge and standard operations procedures of Salesforce functionality, customization, and integration.

? Identify, evaluate, and recommend other key technologies required to support and improve the business process centred on the Salesforce platform.

Qualifications:

? Bachelor's degree in Computer Science, Information Systems, or related field

? Overall, 5+ years of IT experience and experience in working Salesforce application and platform support.

? Experience with SFDC with some exposure or knowledge of NetSuite and combined with technical understanding of SFDC.

? Strong understanding of Salesforce architecture, data model, and security model

? Proficiency in Apex, Visualforce, and Salesforce APIs preferred

? Salesforce certification is a plus

? Excellent communication skills with the ability to effectively collaborate with cross-functional teams

? Strong analytical and problem-solving skills with a keen attention to detail

? Ability to manage multiple priorities and work in a fast-paced environment.

Interested candidates share their cv on jyoti.thakur@vacobinary.in or apply on the given link

Job Type: Contractual / Temporary
Contract length: 3 months

Pay: ₹1,000,000.00 - ₹1,600,000.00 per year

Work Location: In person