Manage day to day administration including user management, security management, object and associated metadata configuration/customizations
Enhance and customize process automations like workflow rules, process builder, flows, validation rules, approval rules etc
Handle configuration and customization of Sales Cloud (Lead to Cash & Quote to Cash) process
Hands on experience with CPQ functionalities including creation and debugging of Product Rules, Price rules, Approval Rules and maintaining Approver records
Troubleshoot and resolve production issues, data errors, and performance
Respond to urgent user requests, access issues, or process failures.
Log, track, and close incidents through the internal ticketing system (e.g., Jira, ServiceNow).
Manage reports and dashboards as requested by Business Teams
Perform data loads (using Data Loader), data merge tasks and maintain data hygiene
Maintain documentation for incidents, SOPs, admin processes, and nightly operational tasks.
Demonstrate strong interpersonal and problem-solving skills to work cohesively across multiple teams involved in the sales cycle.
Maintain a composed and solution-focused mindset while working under pressure in a fast-paced environment.
Required Qualifications and Skills :
3-6+ years of experience working as a Senior Administrator/Consultant on Salesforce Platform
Salesforce Platform Administrator and Salesforce Platform App Builder certifications
Strong expertise in Salesforce Configuration and Process Automation features
Hands on Experience with Sales Cloud and CPQ functionalities.
Experience handling incident management and operational requests
Proficient in troubleshooting, debugging configuration/automation errors
Strong analytical and problem solving skills
Strong communication and stakeholder management abilities.
Strong understanding of SOQL query. Ability to build SOQL queries using standard and custom object relationships
Preferred Qualifications and Skills :
Experience in Service Cloud and Experience Cloud
Knowledge of Apex basics
What This Role Offers :
Opportunity to work on a high-impact operations team supporting global users.
Ownership of nightly platform stability and support operations
Collaborative environment with strong learning opportunities.