We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, Mulesoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
What sets NeuraFlash apart?
At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves! The Salesforce Quality Assurance Consultant will be responsible for bringing quality to Salesforce projects by understanding the requirements, design, and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. You will contribute to standardise the growing QA practise. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team! Required Skills
2+ year of experience working as a Quality Assurance Engineer
Experience with Salesforce Sales, Service, or Experience Cloud
Salesforce.com domain knowledge is a plus (ex: Field Service, Bots, etc.)
Testing against feature stories (with or without defined requirements)
Documenting test results in a structured, detailed fashion
Able to prioritize defects focusing on the most important ones first
Filing detailed issue reports with clear repro steps
Browser/device testing, API testing
Developing QA plans for features or projects
Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the process and usage of tools like JIRA
Salesforce Administrator certification
Knowledge on Chatbots and IVR are a plus
Soft Skill Requirements
Experience in automation testing using any tool
Comfortable presenting remotely and in person to manager-level and below.
Comfortable leading user story grooming sessions
Comfortable speaking to what is built both internally and externally
Ability to comfortably speak to industry best practices and guide the client towards those best practices
Highly organized
Responsibilities
Assessing requirements or features to identify areas to test
Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA.
Adapting to and learn to work with different technologies and team contexts
Communicating sensitively to different client/team norms and communication style
Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements
Ability to explain the UAT testing process to the customer
Partner with someone more senior who will assign tasks and support.
Reaching out within the team for clarification when you are unsure of how to proceed
Connecting with client/project teams to ask questions and follow up as needed
Publish testing status, defects to stakeholders
Occasionally participating in client meetings to explain your findings
Occasionally serving as a primary client contact for a small project, or while leads are unavailable
What's it like to be a part of NeuraFlash?
Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.
The "Flashy" Perks:
Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.
Growth: In 2021, we grew our team by close to 90%, and we plan to do the same again this year! There's no limit to where your career at NeuraFlash can go.
L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
The Buddy Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States.
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