Job Description

3-6 years

of QA experience with a strong focus on Salesforce applications. Hands-on experience with

Karate framework

for automation testing. Strong knowledge of

Salesforce Service Cloud

modules including

Omni-Channel, Case Routing, CTI flow, and Agentforce

. Experience testing

Salesforce integrations (API, middleware, third-party apps)

. Proficiency in

writing, reviewing, and executing test scripts

(manual & automated). Familiarity with

Agile methodologies

, sprint planning, and defect triage. Strong experience with

JIRA, TestRail

, or equivalent tools for defect tracking and test management. Excellent analytical, problem-solving, and communication skills. Design, develop, and maintain

automation test scripts

using the

Karate framework

for Salesforce applications. Perform

functional, integration, and regression testing

across Salesforce Service Cloud features including Omni-Channel, Case Routing, CTI integrations, and Agentforce. Validate end-to-end

business processes

, API integrations, and system workflows. Write, review, and execute

manual and automated test cases/scripts

based on business requirements. Collaborate closely with

developers, business analysts, and product owners

to understand requirements and ensure full test coverage. Document and track defects using

JIRA

and provide detailed bug reports. Manage test cases and results using

TestRail (or similar test management tools)

. Participate in

QA planning, strategy discussions, and release readiness reviews

. * Ensure compliance with

quality standards and best practices

for Salesforce testing