Job Description

:

Salesforce Platform Engineer

Bangalore, Karnataka, India


The Senior Salesforce Platform Engineer is a key role responsible for the proactive management, optimization, and governance of the Salesforce platform to ensure its stability, security, and efficiency. The role involves overseeing daily operational activities, platform health, automation of deployment processes, observability practices, business continuity, and managing development environments to support consistent and reliable development workflows. The role also supports the development of custom solutions and integrations to meet evolving business requirements.

What you'll be DOING

What will your essential responsibilities include?

Manage daily Salesforce platform administration, including user provisioning, roles, profiles, permission sets, and data access controls. Monitor system performance, conduct regular health checks, and perform audits to ensure optimal operation. Handle data quality initiatives, including data imports, exports, deduplication, and cleansing. Maintain comprehensive documentation of configurations, processes, and architecture. Implement and enforce governance standards, compliance policies, and best practices. Troubleshoot issues, resolve incidents, and provide user support to maintain platform stability. Coordinate platform updates, releases, and maintenance activities with minimal disruption. Monitor and optimize storage, licensing, and integration endpoints. Design, implement, and maintain the Salesforce security architecture, including roles, profiles, permission sets, sharing rules, and field-level security. Ensure data security and compliance with organizational policies and data privacy regulations. Conduct regular security reviews, audits, and vulnerability assessments. Manage access controls for integrations and external systems. Implement and oversee data encryption strategies, including Field Encryption and Platform Encryption, to protect sensitive data at rest. Collaborate with stakeholders to define security requirements and best practices. Stay informed of Salesforce security features and implement necessary configurations to mitigate risks. Design, develop, and deploy custom Salesforce applications, components, and integrations using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce APIs. Build automation workflows, process builders, flows, and other declarative solutions to improve operational efficiency. Conduct testing, code reviews, and troubleshoot custom developments. Assist with data migration and integration projects, ensuring solutions align with operational needs. Design, implement, and maintain Continuous Integration/Continuous Deployment (CI/CD) pipelines for Salesforce development projects. Automate build, test, and deployment processes using tools like Salesforce CLI, Harness, Git, or other relevant DevOps tools. Ensure seamless, reliable, and repeatable deployment processes to production and sandbox environments. Collaborate with development and operations teams to improve deployment workflows and reduce deployment risk. Manage multiple Salesforce development environments (sandboxes, scratch orgs, and production) to support development, testing, and deployment workflows. Establish and enforce environment management policies, including naming conventions, access controls, and refresh schedules. Coordinate environment provisioning, refreshes, and decommissioning to ensure consistency and availability. Support developers and testers in environment setup, configuration, and troubleshooting. Maintain version control practices and integrate environment management with CI/CD pipelines. Implement and manage monitoring tools and dashboards to track platform health, performance metrics, and system logs. Establish alerting mechanisms for platform issues, performance degradation, or security incidents. Use observability data to proactively identify issues, root causes, and areas for improvement. Collaborate with operations teams to ensure continuous visibility into platform operations and facilitate rapid incident response. Develop, implement, and maintain backup and recovery strategies for Salesforce data and metadata. Regularly test backup and recovery procedures to ensure data integrity and availability. Collaborate with stakeholders to define recovery time objectives (RTO) and recovery point objectives (RPO). Ensure compliance with organizational policies and industry standards related to data protection and business continuity. Lead or support incident response efforts related to data loss or platform outages, ensuring minimal disruption to business operations. Stay informed about Salesforce platform features, upgrades, and best practices. Collaborate with stakeholders to identify opportunities for platform improvements and automation. Lead solution design for complex requirements, ensuring solutions are scalable, secure, and aligned with organizational standards. Mentor junior team members in operational best practices, development standards, observability techniques, and environment management. Work closely with business teams to understand operational difficulties and provide technical support. Deliver training and develop documentation for end-users and administrators. Act as a trusted advisor for platform enhancements, operational strategies, resilience planning, and security.

You will report to Technical Lead.

What you will BRING

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

Bachelor's degree in Computer Science, Information Technology, or related field. Relevant years of experience in Salesforce administration, development, platform management, environment management, observability, security, and business continuity. Salesforce certifications such as Salesforce Certified Administrator, Platform Developer I & II, and System or Application Architect are highly desirable. Deep knowledge of Salesforce declarative tools, security model, data management, encryption strategies, DevOps practices, observability, disaster recovery, and environment management. Proven experience designing and managing CI/CD pipelines for Salesforce. Experience with monitoring tools, backup, recovery solutions, encryption, and environment provisioning. Proficiency in Apex, Lightning Web Components, Visualforce, Salesforce APIs, and monitoring/recovery tools. Robust troubleshooting, problem-solving, and communication skills. Ability to prioritize operational stability while delivering solutions.

Desired Skills and Abilities:

Experience with multiple Salesforce clouds (Sales, Service, Financial Service Cloud). Familiarity with other programming languages (Java, JavaScript, SQL). Knowledge of Agile methodologies and project management tools.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another -- and our business -- to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter


Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature:

How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change:

The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG:

All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action

: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.


For more information, please see axaxl.com/sustainability.