Job Description

About NeuraFlash: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey. What sets NeuraFlash apart At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You\'ll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we\'re investing in ourselves! We are adding to our very talented Technical team! Looking for a Managed Services Lead to work in an incredibly cutting-edge space - AI, Service Cloud Voice, and Salesforce! The Managed Services Lead will potentially contribute to our Salesforce Onward Managed Services practice that covers all clouds like Service Cloud, Experience Cloud, Chatbots, Service Cloud Voice, Sales Cloud, and Customer development. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team! Focal Area: Methodology & Enterprise Delivery Job Responsibilities: Lead Salesforce innovative engagement and provide engagement leadership by acting as a liaison between the India Managed Services team, the U.S. Managed Services team, and the customer As a Managed Services lead, you will need to thrive in a team setting where creativity and analytical skills can be used to decimate challenges As a Managed Services lead, one should have strong communication and management skills to bring out the best in the team members Own development of a plan to review and manage client expectations throughout delivery and ensure the deliverables are in line with client expectations Assess engagement performance, risks, issues, and impact on solution and service delivery commitments, client relationships, etc. Coach and step in to own development if needed for platforms such as Service Cloud, Experience Cloud, Chatbots, Service Cloud Voice, and Sales Cloud As a Managed Services lead, be responsible for keeping multiple MS projects on track for the company and ensuring they are completed on time and according to requirements Support the continuing development and improvement of NeuraFlash\'s Managed Services project delivery methodology Collaborate with key leaders to assist in prioritization and creation of standardized templates and to gather input from project team members Assist in standardization and establishment of best practices across management and functional areas within delivery Collaborate with the Managed Services Team Lead and Employee Enablement team to offer best-in-class enablement for our Onward Managed Services team members Assist in executing a plan to build awareness and understanding of NeuraFlash methodologies and the aligned governance structures Deliver projects as a part-time BA/Project Manager / Engagement Manager / Consultant / Solution Architect / Developer on delivery projects Including aforementioned job responsibilities Additional Skills: Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, Visualforce, and Web Services Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC), including structured code management, project management expertise, and process methodology Has led multiple Salesforce project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development Creation of criteria-based and ownership-based sharing rules Understanding of org-wide defaults Understanding of various types of licenses Able to describe the fundamental concepts around role hierarchy Articulate how profile configuration impacts a security and sharing model Understanding of what Apex Sharing is and when it should be used Awareness of platform-specific design patterns and key limits Understanding of large-data-volume considerations, risks, and mitigation strategies Able to design a data and sharing model Understanding data-movement best practices Understanding strategies to build an optimized and high-performing solution Qualifications 9+ years of working on Salesforce platform on the technical and managing side (programming, architecture, or on the Solution side) Bachelor\'s degree in Computer Science, Information Systems, or other technology-related fields Must have led and managed at least 2+ full implementations that include integrations with other applications Strong understanding of multi-tenant architecture, integration architecture, and possess the ability to recommend solutions to customers with confidence Strong communication skills and ability to speak about the platform in front of an executive team Must possess the ability to design solutions impromptu, on the fly Must have a solid understanding of CI/CD solutions Salesforce Architect Certifications (Application and System Architect) Hands-on development skills on Apex, Lightning Components, and Visualforce Understand mobile platforms and considerations Must have team management experience and should have at least managed 3-5 Salesforce Developers directly Leadership Qualities Passionate about Customer Success Always learning, approaches each interaction with an open mind, a great listener, and hands-on Ability to move fast and drive business value and results Passionate about team management and helping grow your team members Hands-on experience with project management tools and applications is a must Demonstrable experience in influencing stakeholders, challenging the status quo, bringing new ideas to fruition, and continuously improving processes Ability to understand business and technical requirements, capture and summarize key points, and communicate them at levels appropriate to your audience Take Initiative. You\'re proactive and strive to bring new ideas to the company Problem Solver. You have a passion for solving problems through tools and automation You approach challenges with a sense of urgency and accountability and avoid being the bottleneck for others Technical. Prior technical experience that allows you to engage with technical stakeholders to translate business requirements into technical specifications Collaborative. You thrive in a fast-paced team environment. You proactively collaborate with people across functions and levels. Ability to successfully collaborate with multiple geographically distributed technical functions What\'s it like to be a part of NeuraFlash Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you\'re one of over half of our NeuraFlash Family who work remotely, we\'re focused on keeping everyone connected and unified as one team. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport We know that a perfect 9-5 isn\'t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it\'s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don\'t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don\'t forget to slow down and celebrate the big things and the small things together. The \'Flashy\' Perks: Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform. Growth: In 2021, we grew our team by close to 90%, and we plan to do the same again this year! There\'s no limit to where your career at NeuraFlash can go. L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash. Mentorship Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash. Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together. Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, India, and British Columbia, Canada. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, and anywhere within British Columbia for our Canadian employees !

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