Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity--driving our business priorities alongside meaningful social, community, and societal impact.
Are you ready to lead the charge in transforming CRM capabilities at a global scale? We are looking for a dynamic Salesforce Engineering Manager with architect-level expertise, exceptional leadership skills, and a passion for innovation. Join us in delivering cutting-edge Salesforce solutions and driving strategic alignment across global teams in a remote-first environment.
How You Will Contribute:

• Architect and implement complex Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and custom applications.
• Make critical decisions on architecture, scalability, and performance trade-offs.
• Define and enforce best practices in development, security, and platform governance.
• Manage and mentor a distributed team of Salesforce engineers, fostering growth and accountability.
• Translate business requirements into technical solutions that deliver measurable value.
• Build and scale engineering capacity to meet evolving business needs.
• Collaborate across global teams to drive alignment, transparency, and shared goals.
• Lead initiatives to modernize CRM capabilities and explore emerging Salesforce technologies.

The Must Haves:

• 10+ years of Salesforce development and architecture experience.
• 3+ years in engineering management or technical leadership roles.
• Salesforce certifications like Certified Technical Architect (CTA), Application Architect, or System Architect.
• Expertise in Apex, Lightning Web Components, Visualforce, SOQL, and Salesforce APIs.
• Proficiency in agile methodologies, CI/CD pipelines, and DevOps practices.
• Proven ability to manage stakeholder relationships and drive collaboration remotely.
• Demonstrated success in making impactful technical decisions in enterprise settings.
• Knowledge of Agentforce and AI technologies.

The Assets:

• Experience in global delivery models with distributed teams.
• Familiarity with integration platforms like MuleSoft or other middleware.
• Exposure to enterprise-level CRM transformation programs.
• Success in AI project rollouts and technologies outside the Salesforce tech stack.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Skills Required