Job Description

Location:
Bangalore - Karnataka, India - EOIZ Industrial Area
Job Family:
Engineering
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
Career Level:
T2
Job ID:
R-49441-2025

Description & Requirements

About the Role

As a member of the Salesforce Center of Excellence (CoE), the Salesforce Developer will be responsible for the development, configuration, and customization of applications within the Salesforce platform. This role requires a blend of Salesforce development, administration, and a strong focus

on Service Cloud expertise

to support customer service operations and deliver scalable CRM solutions aligned with business goals.

Key Responsibilities

Design, configure, and implement Salesforce Service Cloud solutions. Customize Service Cloud features including Case Management, Omni-Channel, Knowledge Base, Live Agent, and Service Console. Develop and maintain workflows, process builders, flows, and validation rules. Integrate Salesforce with third-party applications and internal systems, including CTI integrations and WhatsApp. Implement and support Agentforce/Einstein Bot for automated customer interactions. Leverage Einstein AI & Analytics for predictive insights and intelligent automation. Support implementation of self-service portals and knowledgebase management. Collaborate with stakeholders to gather and prioritize requirements. Assist the Salesforce Technical Architect in CoE tasks and technical documentation. Troubleshoot and resolve platform issues. Participate in platform monitoring, standards creation, and best practices. Conduct training sessions and create user documentation. Stay updated with Salesforce trends and innovations. Work across global teams and functions including Sales, Marketing, Finance, HR, Operations, and Customer Service.

Required Qualifications

4-5 years of hands-on experience with Salesforce development and administration. Strong understanding of Salesforce platform capabilities and limitations. Proficiency in Apex, Visualforce, Lightning Components, SOQL, and Salesforce Flows. Experience with object-oriented programming languages (Java, C#, or OO PHP). Familiarity with tools like Bitbucket, VSCode, IntelliJ, or Eclipse. Knowledge of Salesforce limits, transaction lifecycle, and debugging techniques. Experience with version control and release management. Excellent communication and analytical skills. Ability to translate business requirements into technical solutions. Bachelor's degree in computer science, Software Engineering, or related field.

Preferred Qualifications

Salesforce certifications (Administrator, Platform Developer, Service Cloud Consultant). Experience with JavaScript, jQuery, and MVC architecture. Exposure to ETL tools and enterprise integration platforms. Familiarity with Agile/Scrum methodologies. Strong understanding of Sales Cloud and Service Cloud out-of-the-box features. Fluent in English.

What You'll Gain

Opportunity to work in a dynamic, global environment. Exposure to cutting-edge Salesforce technologies and enterprise-scale implementations. Collaboration with cross-functional teams and business stakeholders. Continuous learning and certification support.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you're ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)