Job Description

Job no:

529079

Brand:

Product and Technology

Work type:

Full time

Location:

Noida, India

Categories:

Digital and Technology

Hello,

FCM part of FTCG

is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.



As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011),

FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted

Great Place to Work certification for the fifth time

! FCM Travel India is one of India's Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.



A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About the Role:

We are seeking a motivated and skilled Intermediate Salesforce Developer to join our GBS Salesforce team. You will work closely with our Senior Developer to support and enhance our Service Cloud and Experience Cloud solutions. This role involves a mix of
administrative and development tasks, focusing on query management and improvingcustomer and internal stakeholder experiences.

Day in the life:

You'll be perfect for the role if you have:

Assist in the design, development, and deployment of Salesforce Service Cloudand Experience Cloud solutions. Technical Support within Service Cloud & Experience Cloud. Configure, enhance and provide customise Salesforce Service and Experience Clouds to meet business needs where salesforce standard solutions are not fit for purpose. Develop Apex classes, triggers, and Lightning components to automate and optimize service processes. Perform administrative tasks such as user management, data management, and report/dashboard creation. Collaborate with Senior Developer, Product Owner, BA & at times, business users to gather requirements and translate them into technical solutions. Assist in the testing, debugging, and documentation of Salesforce applications. Support data migration, integration, and automation using Salesforce tools and APIs. Contribute to Agile development cycles, participate in sprint planning, standups, and retrospectives. Stay updated with Salesforce releases, features, and best practices to recommend improvements.

Qualifications & Skills:

Experience: Ideally hands-on experience with Salesforce Service Cloud and Experience Cloud or 2 years of Apex coding work experience. Development Skills: Proven experience with Apex coding, Writing, Debugging and deploying Apex classes, triggers and batch jobs. Comfort with Apex syntax, data types, control statements, exception handing and best practices. Knowledge in how to write and run unit tests to ensure code quality and meet deployment requirements. Familiarity with SOQL and SOSL queries within Apex Code. Visualforce, Lightning Web Components (LWC), and Salesforce configuration. Administrative Skills: Salesforce admin capabilities including user setup, profiles/permissions, data management, and report/dashboard creation. Certifications: Computer Science/Software Engineering/Information
Technology or ideally Salesforce Platform Developer I or equivalent preferred.
Frameworks & Methodologies: Familiarity with Agile/Scrum methodologies Technical Skills: Ideally, understanding of Salesforce architecture and data model. Ideally, experience with Salesforce automation tools like Process Builder,
Flow, Workflow.
o Knowledge of SOQL, SOSL, and REST/SOAP APIs for integrations.
o Experience with query management solutions and customer support
workflows.
? Soft Skills:
o Excellent verbal and written communication skills in English.
o Ability to work flexibly and adapt to changing priorities.
o Strong problem-solving skills and attention to detail.
o Team player with the ability to collaborate e ectively with crossfunctional
teams.

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.



You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure

and a highly competitive salary

Fun and Energetic culture

: At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance

: We believe in "No Leave = No Life" So have your own travel adventures with paid annual leave

Great place to work

- Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people

Wellbeing Focus

- We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people.

Paternity Leave:

We ensure that you can spend quality time with your growing family

Travel perks

: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job

: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.

Reward & Recognition

: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel

: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.



As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).



We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their

Brightness of Future.

We encourage you to

DREAM BIG

through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism

Applications close:

15 Jan 2026 India Standard Time