Job Description

We're looking for a Salesforce guru - someone who will be the subject matter expert for all things Salesforce. You will have at least three years of experience working as a Salesforce Administrator, and have experience designing, configuring, and customizing Salesforce. You should have a strong understanding of cloud based SaaS models, business applications, extensive experience with data management and reporting, and the ability to manage projects across cross-functional teams. Your main goal is to ensure a seamless and amazing client experience while delivering timely, accurate data to stakeholders

Responsabilities:

Administration & Optimization

Administer and configure the Salesforce Org based on best practices. Work with standard and custom Salesforce objects and their integration with our external ERP application, NetSuite. Manage all support requests and the administrative needs of our users. Manage user roles, profiles, security, workflows, processes, interfaces, and process flows. Design, develop, and maintain complex workflows rules, validation rules and custom workflow, etc. Understand business needs across Vensure and clearly translate them into business and functional user requirements for our development team. Identify opportunities for application optimization, redesign, or development. Perform unit testing, integration testing, and performance testing of new application functionality, then mitigate issues identified during testing. Work closely with the Business Systems team and stakeholders to create and publish best practices in relation to our products and Salesforce configuration. Maintain system documentation and SFDC policies and procedures. Administer licensing and track usage metrics for reporting and oversight. Be a student of Salesforce; evaluate new tools as they become available and implement where appropriate. Collaborate with cross-functional teams on new feature technical design, technical requirements, limitations, and implementation. Prepare and configure functional prototypes. Provide day-to-day technical support to the business inclusive of user management, security/access control, workflow management, data updates, sharing rules, auditing the system, preparing for future releases, and dashboard/report design and management. Collaborate with various internal departments, including Sales, Marketing, Finance, Professional Services, and Support to ensure the Salesforce environment supports the business needs relating to functionality and performance. Support Salesforce.com integrated applications and installed packages including, but not limited to NetSuite, Zuora, HubSpot, Mission Control PSA, Workrails, Boomi, and Workato. Support the Verint WFM Monet solution and CTI integration through AWS. Gather, analyze and document functional and technical requirements for requested enhancements. Create and execute unit, integration, and user acceptance test plans, including use cases and test data. Apply best practices and design patterns to applications developed on the Salesforce. com platform. Other duties as assigned.

Reporting & Dashboards

Spearhead sales performance and SaaS metric reporting for our Sales, Marketing, Support, Professional Services, and Finance stakeholders. Create and manage reports and dashboards based on KPIs for stakeholders, and ad hoc reporting support upon request.

Data Management

Audit, uncover, and resolve data integrity issues on a continual basis within the Salesforce Org and with systems that integrate with it, such as our production SaaS environment, NetSuite, etc. Perform mass data imports/exports using API or various import tools.

Skills and qualifications:

Ability to create technical documentation to support new builds and releases. Strong technical and functional proficiency in Salesforce.com, performing tasks such as: security settings, workflow rules, custom object creation, reports, and dashboards. Demonstrable skills in gathering and translating business requirements into actionable project plans. Flexible in the face of changing priorities, with the ability to multi-task, and handle urgent interruptions with high level of professionalism and a positive attitude. Proven experience building components of a Salesforce system to support core business processes. Excellent analytical, process design and problem solving skills, combined with strong business judgment and demonstrated project management experience. Self-motivated with excellent communication, interpersonal and organization skills. Ability to coordinate with implementation partners, other IT managers, internal stakeholders, and developers in providing solution suggestions and constructive feedback.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:

We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.



Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.



As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.



The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.


PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.


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