Job Description

• 4-7years experience in SFDC
• Proficiency in configuration and customization in Salesforce.com, Apex and Lightning (aura & LWC) technologies. Must have good understanding of Overall SFDC Architecture & landscape.
• Must have good knowledge & work experience in SFDC configuration, customization, programming with Apex Class / Triggers / APIs, Lightning and LWC and implementing new instances of Salesforce.com application from scratch.
• Experience in Production Level 3 Support and handling tickets users.
• Provide technical support for a highly complex solution, enabling users to perform critical healthcare functions
• Monitor automated jobs, perform data remediation, and execute preventive maintenance activities to ensure smooth operations
• Investigate and resolve tickets by replicating issues, conducting root cause analysis and utilizing debugging skills
• Collaborate with the product team to propose design or code improvements to address recurring incidents and service requests
• Communicate with and manage clients and stakeholders
• Proficiency in Lightning Component Development and Lightning Web Components
• Good understanding of REST API - generate JSON format API output, Web Services (WSDL) and other Integration aspects are desirable.
• Maintain developer documentation for the new API's to encourage adoption and best practices
• Understanding & work experience in Integrating salesforce.com application with external applications.
• Should have good work experience in Reports and Dashboards.
• Functional competencies
• Good communication skills. Must be able to manage interactions with various stake holders across multiple countries.
• Must have 4+ years of hands-on experience in Salesforce.com application

• 4-7years experience in SFDC
• Proficiency in configuration and customization in Salesforce.com, Apex and Lightning (aura & LWC) technologies. Must have good understanding of Overall SFDC Architecture & landscape.
• Must have good knowledge & work experience in SFDC configuration, customization, programming with Apex Class / Triggers / APIs, Lightning and LWC and implementing new instances of Salesforce.com application from scratch.
• Experience in Production Level 3 Support and handling tickets users.
• Provide technical support for a highly complex solution, enabling users to perform critical healthcare functions
• Monitor automated jobs, perform data remediation, and execute preventive maintenance activities to ensure smooth operations
• Investigate and resolve tickets by replicating issues, conducting root cause analysis and utilizing debugging skills
• Collaborate with the product team to propose design or code improvements to address recurring incidents and service requests
• Communicate with and manage clients and stakeholders
• Proficiency in Lightning Component Development and Lightning Web Components
• Good understanding of REST API - generate JSON format API output, Web Services (WSDL) and other Integration aspects are desirable.
• Maintain developer documentation for the new API's to encourage adoption and best practices
• Understanding & work experience in Integrating salesforce.com application with external applications.
• Should have good work experience in Reports and Dashboards.
• Functional competencies
• Good communication skills. Must be able to manage interactions with various stake holders across multiple countries.
• Must have 4+ years of hands-on experience in Salesforce.com application