Job Description

Join the team that makes a difference
India's leading Business Intelligence and Data analytics company with tremendous growth opportunities. Whether you are a fresh graduate or an experienced professional, working at AIONTECH Solutions is both challenging and extraordinarily rewarding.

Salesforce Developer

Full Time - Kochi (Kerala), India - Posted 2 months ago

Job Title:

Salesforce Developer

Location:

Kochi (Kerala), India

Department:

CRM | Full-time | On-site

About the ATS Salesforce Department:

The Salesforce Department is a core part of our technology organization, responsible for designing, building, and maintaining scalable CRM solutions that enable efficient sales, service, and customer engagement. Our team works closely with cross-functional departments--Sales, Customer Support, Marketing, and Product-- to ensure that Salesforce is optimized for both internal operations and customer-facing success.


We leverage cutting-edge Salesforce tools including Service Cloud, Sales Cloud, CTI, and advanced automation frameworks to streamline processes and deliver real-time insights. Our mission is to drive business growth through smart, flexible, and future-ready Salesforce architecture.

Role Overview:

We are seeking an experienced

Salesforce Engineer / Developer

with over 4 years of experience in Sales and Service Cloud implementations. This role requires deep expertise in Salesforce configuration and customization using FLOWS, LWC, and Apex, along with hands-on experience in integrating Salesforce with external systems. The ideal candidate will have a strong grasp of Salesforce best practices, CTI setup, and service process automation. This role will be instrumental in enhancing our CRM capabilities and supporting mission-critical business workflows.

Key Responsibilities:

Design and implement scalable solutions using Salesforce Sales and Service Cloud. Build functionality using standard Salesforce tools such as FLOWS, Apex, and Lightning Web Components (LWC). Set up and configure CTI integration, Email-to-Case, Web-to-Case, and Social Media Integrations. Define and implement standard service processes within Salesforce. Collaborate with cross-functional teams to gather requirements and design effective CRM solutions. Develop integrations between Salesforce and external systems using APIs and middleware. Follow IT best practices to ensure code quality, scalability, and performance. Utilize Data Cloud capabilities, if applicable, to enhance customer data and engagement strategies. Stay ahead of the curve: Monitor training trends, competition, and industry movement in the L&D and EdTech space.

What We Are Looking For:

4+ years of hands-on experience with Salesforce Sales and Service Cloud. Strong experience in configuring and customizing Salesforce using FLOWS, LWC, and Apex. Proficiency in setting up CTI, case management features, and service automations. Salesforce Platform Developer I (PD1) certification is required. Proven experience integrating Salesforce with external systems and APIs. Solid understanding of IT best practices, version control, and deployment processes. Strong communication and collaboration skills with a consultative approach.

Bonus:

Experience with Salesforce Data Cloud or similar customer data platforms.

Why Join Us:

High-growth environment with career acceleration opportunities. Fixed salary + attractive incentive structure. Exposure to top clients and enterprise accounts. * Be a core part of a young, fast-moving, and mission-driven team.