Job Description

Salesforce Developer

Location

Delhi (Hybrid / Remote - as applicable)

Experience :

Minimum 3 Years

Employment Type

Full-time

Role Summary

We are seeking a

Salesforce Developer

with hands-on experience in

Salesforce core development

,

Salesforce Knowledge

, and exposure to

Agentforce / AI-driven service automation

. The role involves building scalable Salesforce solutions, supporting service teams, and enabling AI-assisted agent workflows.

Key Responsibilities Salesforce Development

Develop and customize Salesforce using

Apex, Lightning Web Components (LWC), Aura, Visualforce

Implement

Triggers, Classes, Controllers, Batch & Scheduled Apex

Configure

Flows, Validation Rules, Process Automation

Build and maintain

custom objects, fields, layouts, and permissions

Agentforce Service Automation

Configure and support

Agentforce features

for service agents Enable

AI-assisted agent workflows

, recommendations, and summaries Assist in implementing

intelligent routing, case handling, and productivity tools

Work with business teams to identify

automation and AI use cases

Salesforce Knowledge

Configure and manage

Salesforce Knowledge Base

Implement article lifecycle, data categories, visibility rules, and versioning Integrate Knowledge with

Service Cloud and Agent workflows

Optimize article search, relevance, and agent usability
Integrations & Platform

Build integrations using

REST/SOAP APIs

Work with

external systems, middleware, or data sync tools

Ensure

security, performance, and governor limit compliance

Required Skills & Experience Must-Have

~3 years of

hands-on Salesforce development experience

Experience with

Salesforce Service Cloud

Hands-on experience with

Salesforce Knowledge

Understanding of

Flows and automation best practices

Good understanding of

Salesforce security & sharing model

Good to Have

Exposure to

Agentforce or AI-powered Salesforce features

Experience with

Einstein features / AI-assisted service workflows

Salesforce certifications (Platform Developer I, Service Cloud) Experience working in

Agile / Scrum teams

Soft Skills

Strong analytical and problem-solving skills Good communication with functional and technical stakeholders Ability to work independently with minimal supervision Willingness to learn and adapt to

AI-driven Salesforce capabilities

Why Join Us

Work on

modern Salesforce Service & AI use cases

Exposure to

Agentforce and next-gen service automation

Clean architecture and best-practice implementations Clear growth path into

Senior Developer / Tech Lead roles

Salesforce Developer, Agentforce, Salesforce Knowledge, Service Cloud, Apex, LWC, Salesforce AI, Salesforce Automation

Additional Desired Skills:

IT Operations Management (ITOM) Security Operations (SecOps) HR Service Delivery (HRSD) Performance Analytics & Reporting Experience with cloud infrastructure (AWS, Azure)

Why Join Us:

Competitive compensation and benefits package Professional growth and certification opportunities Collaborative, innovative, and inclusive workplace culture Opportunity to work on strategic initiatives that impact the organization's success
We look forward to welcoming an enthusiastic professional to our team who will help us leverage ServiceNow to drive strategic and operational excellence.

Job Type: Full-time

Pay: ₹700,000.00 - ₹1,100,000.00 per year

Benefits:

Flexible schedule
Application Question(s):

what is your current and expected salary ? and if selected when can you join ?
Experience:

ServiceNow: 3 years (Required)
Work Location: In person