Job Description

DESCRIPTIONAre you passionate about empowering authors and revolutionizing the publishing industry? Join us in shaping the future of self-publishing!We're looking for a talented Software Development Engineer to join our Author Support Technology team. You'll be instrumental in designing and building scalable solutions that help authors succeed on Amazon's publishing platform. This is a unique opportunity to tackle complex technical challenges while directly impacting the success of authors worldwide.Why This Role Matters:
Every day, authors rely on our services to share their stories with the world. Your team's solutions will directly impact their success by ensuring they receive timely, accurate support throughout their publishing journey. You'll have the autonomy to shape the technical direction of author support systems while working on challenging problems at Amazon scale.Join us in revolutionizing how we support the next generation of authors!Key job responsibilities
- Oversee the configuration and coding of new and existing Salesforce features, including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and third-party applications.
- Develop solutions in Salesforce.com utilizing Web Services and APIs.
- Support system integrations across the native Salesforce ecosystem, backend services, and AWS technologies.
- Collaborate with product managers and program teams to deliver customized solutions that meet business requirements, enhance user experience, and generate tangible business value.
- Engage in planning and analyzing requirements for system enhancements, translating them into well-architected solutions that leverage the Salesforce platform and products effectively.
- Proactively identify opportunities to leverage Salesforce innovatively to improve existing business processes, support rapid organizational scaling, and provide expertise on when to use configuration vs. code vs. out-of-the-box products.
- Handle Salesforce support requests and address escalated user needs by providing timely and comprehensive resolution to technical challenges and business support issues.BASIC QUALIFICATIONS- Bachelor's degree in computer science or equivalent
- Experience with CI/CD pipelines build processes
- 4+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 4+ years of Salesforce development experience utilizing Apex, Visualforce, Lightning component frameworks, triggers, batch Apex, and Salesforce APIs in a large organizational setting.PREFERRED QUALIFICATIONS- Experience with Salesforce Lightning, Salesforce Service Cloud and Experience Cloud
- Salesforce Developer
- Knowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience writing technical documents, project plans and progress reports to leadership and to stakeholders
- Verbal/written communication skills, including an ability to effectively communicate with both business and technical teams
- Salesforce Platform App Builder or Developer Certification or equivalent experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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