Job Description

ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS' success story in India is continuing at a rapid pace.
Further information at ZEISS India.Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports and dashboards
Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights
Maintain overall system configuration, change control, and enhancements
Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
Manage instance to ensure data integrity, security and daily basic audits
Assists in conducting training of Business Owners for new features and help with roll-out
Present changes/system enhancements and overall training to diverse audiences
Manage mass imports and exports of data
Provide high quality support via ticket/change request system
Develop best practices for reporting and distribute it globally
Develop best practices for emergency procedures around Salesforce
Undertake additional projects upon request
Help with QA during projects and/or guide User Acceptance Testing
Help with deployments and work towards continuous integration.

Work Experience:
3+ years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national User / business base
Specific Knowledge/Skills:
At least basic understanding of Salesforce coding (APEX, Java etc.)
Extensive knowledge on Salesforce CRM system
Experience in Salesforce migrations is a plus
Expert understanding of Salesforce Sales and Service Cloud that is always kept at the highest level
Working knowledge of relational databases design concepts and data management
Extensive analytical skills as well as conceptional thinking and organized working
Fluent English-speaking and writing capabilities
Independent service and solution-oriented work to ensure demand owner/customer satisfaction
Purposeful communication skills, flexibility and a high level of assertiveness
Pronounced ability in team work
Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins)
Analytical business process development skills and problem-solving skills
Ability to troubleshoot system, process and data issues
Your ZEISS Recruiting Team:
Itishree Pani