Job Description

We're Progress - we offer the best platform for building and deploying tomorrow's applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other and cheer our wins. Join us as a Salesforce Administrator for our Business Operations organization.

The Salesforce Admin/Business Operations Analyst is responsible for providing Salesforce Commerce Cloud support and data analysis for the Business Operations organization. They will be responsible for case management in Salesforce.com, and provide best-in-class support to both our internal sales users as well as our external customers accessing the Commerce Cloud portal. This role will support the testing, training and rollout of Salesforce Commerce Cloud functionality as well as assist in data quality efforts by conducting ad-hoc data analysis for sales, order management and executive leadership.

A strong candidate will feel comfortable facilitating detailed and strategic conversations with process owners, business teams, and internal IT teams to organize, lead, and execute project and program objectives. Ideally, you will have prior experience as a Salesforce Administrator and/or Business Operations Analyst, and are looking for a place where there is room to grow.

WHAT YOU WILL DO IN THIS ROLE:

• Manage Salesforce.com cases for both internal and external customers with specific focus on our Commerce Cloud platform
• Perform day to day Salesforce.com administrative tasks and address production support issues. Tasks include data updates, ad-hoc reporting, and user account management.
• Execute on specific reporting and analysis responsibilities in coordination with the Quote-to-Order Operations team through the creation of reports and dashboards in Salesforce.com.
• Support data quality efforts through the use and management of various data quality and reporting tools including DemandTools and Salesforce.com.
• Manage integration between Salesforce.com and other installed applications.
• Plan, manage, and lead from inception to successful completion medium-to-large complex, cross-functional process design or re-engineering projects using established process improvement methodologies, which will require:
• Defining project objectives, scope, and effort level
• Ensuring timelines and goals of each program are met
• Identifying, communicating, and mitigating project risks
• Communicating and resolving project issues

WHAT THE IDEAL CANDIDATE WILL NEED TO HAVE:

• BA/BS or equivalent experience
• Commerce Cloud Certified
• Experience in related field
• Salesforce.com certification highly desired
• Utilization of BI/reporting tools
• Strong written and oral communication skills
• Strong customer service skills
• Strong project management skills
• Ability to multi-task and work independently in a fast-paced, dynamic environment
• Advanced troubleshooting skills
• Ability to influence cross functionally and problem solve for results

What we offer in return is the opportunity to join a talented team of bright and nice people and to also enjoy:

Here at Progress, we truly care about your employee experience. It is important to us for our employees to balance their work and home life, obtain viable options for their health and wellness, grow their careers, and plan for financial success.

• 30 days of earned leaves plus an extra day off for your birthday, various other leaves like Marriage Leave, Casual Leave, Maternity Leave, Paternity Leave
• Premium Group Medical Insurance for employee and 5 dependents, Personal Accident Insurance coverage, Life Insurance coverage
• A modern office with a well-equipped gym onsite, free access to Yoga, Zumba classes by professional trainers
• Professional development reimbursement
• Interest subsidy on loans - either vehicle or personal loans

Progress is proud to be an Equal Opportunity Employer!

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Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!