Job Description

About the Role
The Technology & Innovation team focuses on developing innovative, scalable technology solutions that enable Client to manage law enforcement data requests and enhance user safety. The team's Salesforce-based systems support both internal case tracking and an external web portal for law enforcement partners.
As a Salesforce Business Analyst, you'll play a vital role in ensuring our Salesforce ecosystem meets evolving business needs. You'll serve as the key liaison between business stakeholders and engineering teams - gathering requirements, translating them into actionable technical specifications, and ensuring smooth delivery of features and enhancements.
This role is ideal for someone who thrives in a dynamic, fast-paced environment and is passionate about optimizing systems and processes for maximum efficiency and impact.
What You'll Do * Support the day-to-day maintenance and administration of the Salesforce system and associated external web portal.

• Act as the primary liaison between business stakeholders and engineering teams to gather and clarify requirements, define business processes, and manage feature delivery.
• Develop detailed user stories, acceptance criteria, and process documentation to guide development.
• Coordinate and participate in testing, release management, and deployment activities.
• Create and maintain user guides, release notes, and training materials for end users.
• Analyze existing processes, identify improvement opportunities, and propose automation or system enhancements.
• Stay current on Salesforce releases, new features, and best practices to drive continuous improvement.

Basic Qualifications

• Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field.
• 4+ years of experience as a Salesforce Business Analyst or in a similar role.
• Proven experience translating business needs into functional Salesforce solutions.
• Strong understanding of Salesforce platform capabilities, including configuration, customization, and reporting.
• Salesforce certifications such as Administrator, Business Analyst, or Platform App Builder.

Preferred Qualifications

• Experience with Service Cloud and data modeling concepts.
• Familiarity with Agile methodologies and project management tools.
• Experience creating dashboards, reports, and analytics in Salesforce.
• Strong verbal and written communication skills, with the ability to explain complex concepts to non-technical audiences.
• Demonstrated ability to manage multiple initiatives in a fast-paced, global environment.

What You'll Bring

• A structured, analytical mindset with attention to detail.
• Strong stakeholder management and collaboration skills.
• The ability to bridge technical and business perspectives effectively.
• A passion for improving systems that directly support Client's Public Safety mission.

Skills Required