Job Description

About VOIS:
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About VOIS India:
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Salesforce Business Analyst (BA) plays a crucial role in understanding and translating business needs into actionable requirements. They serve as a bridge between stakeholders and technical teams, ensuring that the project's goals are met efficiently and effectively.
Key Deliverables:
- Adopts a mindset geared towards continuous improvement to identify and define issues or problems that may not be immediately obvious; engages actively and constructively in brainstorming sessions where problems are discussed and/or resolved.
- Brings structure and clarity to undefined or large-scale problems, making them easier to address and solve. Utilizes systemic thinking and creativity in formulating solution options.
- Assesses relative costs, benefits, and obstacles of potential solutions before implementation.
- Communicates complex information in a clear, meaningful, and structured manner tailored to the audience.
- Understands the Group's strategic priorities, business drivers, competitors, and competitive strategy to help drive strategically aligned solutions, considering aspects of risk and reward.
- Questions small-scale business decisions that do not align with the Group's commercial strategy.
- Anticipates issues and risks and acts swiftly to mitigate them; handles unforeseen roadblocks efficiently.
- Proactively identifies potential risks to service or performance and addresses them; effectively manages review processes to identify quality issues early.
- Builds effective working relationships with analysis and design teams within our delivery partners and collaborates well with external parties.
Operational Performance:
- Defines requirements management processes and designs detailed business solutions and structures based on business needs; constructively challenges business intent.
- Identifies areas of impact on the target operating model and designs activities to mitigate impact.
- Manages requirements traceability through design and delivery.
- Utilizes financial expertise to develop a high-level business case, considering investment and benefits.
- Manages change implementation activities, including business readiness assessment (avoiding multiple change clashes), implementation pilot (including approach and checklists), and actual implementation (including status reporting and issue management).
- Guides the change audience through the commitment curve with effective communication, training, and development.
- Supports process reengineering where necessary, providing detailed guidance on process design (considering risk, end-to-end impact, and cost).
- Assists programme management with impact assessments for change requests on design, scope, time, budget, or effort; provides accurate estimates for handling new requirements, design changes, and scope adjustments.
- Supports project or programme resourcing activities.
Key Deliverables -

• Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
• Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve Uses systemic thinking and creativity in devising solution options
• Evaluates relative costs, benefits and obstacles of potential solutions before implementing
• Articulates or translates complex information in clear, meaningful and structured way to suit audience
• Understands the Group?s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
• Questions small-scale business decisions that do not demonstrate alignment to the Group?s commercial strategy
• Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively
• Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
• Builds effective working relationships with analysis and design teams in our delivery partners and works well with external
• Operational Performance
• Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner
• Identifies areas of impact on the target operating model and designs activities to mitigate impact
• Manages requirements traceability through design and delivery
• Utilises financial skills to develop a high level business case considering investment and high level benefits
• Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
• Manages the change audience through the commitment curve with communications, training and development
• Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
• Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope
• Supports project or programme resourcing activities
• Allocates tasks and objectives to other analysts on a project or programme
• Capability and People Development
• Promotes pace and energy within the team and leads by example
• Understands differences between people as an opportunity to learn from varied viewpoints
• Gains a clear understanding of others? point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved
• Supports others design efforts where they have relevant experience and operates in a collaborative manner
• Organizes team engagement and motivation initiatives (e.g.learning and development opportunities, team networking events etc.)
• Builds professional relationships and networks with people in or outside the team as part of day-to-day work
• Seeks opportunities to work collaboratively across boundaries (e.g. with different teams, geographies, cultures etc.)
• Manages a team and the performance of individuals against performance objectives and project or programme plan

What's in it for you
India
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we'll be in touch!
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. '