Job Description

Client is looking for a Senior / Lead Business Systems Analyst (BSA) in their Salesforce Center of excellence (COE). In this role you will be part of a team working to develop solutions enabling the business to leverage Salesforce platform to elevate the business processes towards an improved Optimal Customer experience (OCR). As a Lead BSA Analyst, you will work with the business to understand their needs, document technical requirements and build/manage the product backlog.



Key EDW salesforce products utilized include Sales and Service cloud, Financial Services cloud, Marketing Cloud, Mulesoft & Copado. If you consider Salesforce as a strategic asset, evangelize the value of seamless end to end processes, have a passion for learning and continuous improvement, this role is for you



Job responsibilites



3-5+ years of experience as Business Systems Analyst. 2+ years of experience using SOQL to create ad-hoc queries and analyze data.



Experience leading other BSAs on a project team.



Highly motivated with strong organizational, analytical, and problem-solving skills.

Ability to effectively prioritize and execute tasks and handle multiple projects simultaneously.

Excellent verbal and written communications skills.



Serves as a liaison and knowledge source with stakeholders, product owner and team members.

Work with product team in an Agile environment to understand Epic vision, breakdown of features and how user stories should be prioritized.

Facilitate backlog refinement sessions to refine user story details, acceptance criteria, and establish story points with team members. These meetings should result in user stories ready to be prioritized into the backlog.

Work with the Agile team, Product Owner, and business stakeholders to facilitate and document any source to target data mappings as required.

Participates in the identification, quantification and mitigation of risks and issues.

Responsible for working with the Application BSAs to identify and escalate impediments to completing the requirements to the Scrum Master.



Mandatory Skills



3-5+ years of experience as Business Systems Analyst.



2+ years of experience using SOQL to create ad-hoc queries and analyze data.



Sales and Service cloud, Marketing Cloud,



Mulesoft & Copado

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.