Job Description

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.


Position Summary


We are looking for a talented Salesforce Agentforce Developer to build, enhance, and scale intelligent virtual agent experiences within the Salesforce platform. In this role, you will design and implement sophisticated conversational workflows using Agentforce, integrate with enterprise systems, and ensure a seamless experience for our users across digital channels.




The ideal candidate has strong Salesforce development experience and a passion for building AI-driven user experiences that improve access to care and operational efficiency.

Responsibilities

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Develop and maintain custom Agentforce solutions using Apex, Lightning Web Components (LWCs), and Flow, following Salesforce best practices. Create and optimize dialog flows, prompt templates, skills, and handoff logic using Agentforce's configuration tools and APIs. Integrate Agentforce with internal systems using REST/SOAP APIs, middleware, and Salesforce Connect. Implement platform-level features such as custom metadata types, platform events, and asynchronous processing (Queueable, Batch Apex) to support scalable solutions. Ensure adherence to Salesforce security model, sharing rules, and compliance standards, including HIPAA. Participate in agile ceremonies and contribute to sprint planning, technical design, and code reviews. Own technical troubleshooting and root cause analysis of conversational failures or system errors. Implement analytics and logging strategies to monitor bot performance and user satisfaction. Support DevOps practices including SFDX, Git, and CI/CD pipelines for deployment automation.

Qualifications

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5+ years of experience in Salesforce development, including Apex, LWC, Flow, and SOQL/SOSL. 1+ years of hands-on experience building or supporting conversational bots (Agentforce preferred; experience with Salesforce Einstein Bots, Dialogflow, or similar tools acceptable). Deep understanding of Salesforce architecture, APIs, integration patterns, and governor limits. Strong grasp of conversational AI concepts: intents, NLU, utterance training, fallback strategies, and session management. Experience with RESTful APIs, JSON, and asynchronous data handling. Familiarity with event-driven architecture, Salesforce DevOps tools, and secure coding practices. Strong debugging and problem-solving skills.

Certifications

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Salesforce Platform Developer I (Required) Salesforce Agentforce Specialist (Required) Salesforce Platform Developer II (Preferred)

Preferred Experience

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Familiarity with Agentforce Console and Prompt Builder. Exposure to AI/ML lifecycle processes or fine-tuning LLM prompts. Experience with agile/Scrum and DevOps practices, including Git and CI/CD tooling.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.




Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.




Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.




Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.




Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.




Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.



As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.