Job Description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world's critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments - from industrial plants and data centers to people's homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.



As a Salesforce Administrator at Chemelex, a solid understanding of business needs paired with your functional background in Sales and Service Clouds will be the key combination for success. You will also be responsible for delegated administrative tasks like user provisioning and onboarding, resolving users' issues, end-user training, and the creation of reports and dashboards based on business needs. Ultimately, this role is a key part of implementing and supporting strategic initiatives related to the Salesforce platform at Chemelex.

What you will experience in this position:

Implement continuous improvements and adaptations in Salesforce, with a strong focus on Service Cloud functionality to meet evolving business and customer service needs Work hands-on within Service Cloud to configure, customize, and optimize features such as case management, queues, service consoles, and knowledge articles to support business and customer service processes Configure and maintain Service Cloud features such as case escalation rules, assignment rules, email-to-case, and auto-response rules to ensure efficient case handling and customer support workflows Customize page layouts, lightning record pages, and quick actions within Service Cloud to streamline the agent experience and improve productivity Create and manage Knowledge Articles and support their lifecycle to ensure accurate and accessible documentation for both internal teams and customers Monitor Service Cloud usage and performance to identify opportunities for improving agent efficiency and case resolution times Support the integration of Service Cloud with other tools such as chatbots, telephony systems (CTI), or customer portals to enhance the service experience Build and maintain service-related reports and dashboards to provide real-time visibility into KPIs like case volume, resolution time, and SLA compliance Maintain detailed knowledge of business' current technology and infrastructure from a functional perspective Provide first level of support for user functional issues. Be able to hands-on build base configurations across a multitude of Salesforce modules including Sales Cloud, Service Cloud Maintain data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues Salesforce Major Release (Readiness) Review / Regression Testing Answer best practices, process and "How To" Questions, lead Salesforce trainings Participate in driving functional requirements / user stories Hands-on assist in supporting user adoption and solving technical support issues Attend Salesforce LIVE webinars, community events and assist in end-user training sessions as new features and functions are deployed.

As a Salesforce Administrator at Chemelex, each day brings a dynamic mix of collaboration, problem-solving, and continuous improvement. You'll begin your day by reviewing requests in dedicated mailbox, fresh service tickets to address issues, and ensuring users have what they need to stay productive. From there, you may jump into a call with end users to help them for their issue.



Throughout the day, you'll work closely with sales and service cloud users--offering guidance, and configuring Salesforce solutions that address evolving needs. Whether it's building a new dashboard for leadership, running data audits to maintain quality, or configuring components in Service cloud or sales cloud your work ensures that the system runs smoothly and efficiently.

You Have:

Bachelor's degree from an accredited institution (preferably in engineering fields) Salesforce Administrator certification required, Advanced administrator preferred 3+ years' experience supporting Salesforce Service Cloud and Sales Cloud in a Lightning enabled environment Experience with Communities, Commerce Cloud, and/or CPQ is a nice to have Experience in participating in release management processes using either traditional change sets or 3rd applications (Copado, workbench, Gearset, etc.) Strong focus on teamwork and ability to work in teams across all functions and levels Strong analytical, troubleshooting and problem solving skills Excellent oral and written communication skills Good level of English skills Understanding of Agile, SCRUM methodology. Experience with Jira and Confluence is preferred Ability to manage and prioritize workload to meet deadlines Highly motivated with a strong desire to succeed and achieve goals, as well as the willingness and ability to continuously learn new skills and take on added responsibilities

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions - defining excellence in our work for colleagues, customers and communities.

Experts with empathy Explorer mindset Example for others Exceptional impact

?We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.