Job Description

Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a skilled Salesforce Administrator to manage and maintain our Salesforce environment. This role involves overseeing user and licence management, resolving support tickets, implementing configuration changes, and ensuring smooth adoption of Salesforce tools across the organisation. The individual will also be responsible for training users and creating relevant documentation.
What you will do

• Oversee all aspects of user and licence management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Resolve user support tickets promptly and effectively.
• Gather and analyse requirements from users and stakeholders to improve system functionality.
• Support team members and monitor user adoption of Salesforce tools.
• Provide ongoing user training and develop training materials as needed.
• Perform Salesforce configuration changes including security settings, workflows, flows, fields, validation rules, approval processes, page layouts, record types, custom settings, dashboards, and reports.

Who you are

• Proven experience as a Salesforce Administrator or in a similar role.
• Salesforce Certified Administrator or Advanced Administrator certification is mandatory.
• Extensive experience in Salesforce system administration and maintenance.
• Strong knowledge of Salesforce products and functionalities.
• Proficiency in user and licence management, including roles, profiles, permissions, and public groups.
• A bachelor's degree in Computer Science or a related field is preferred.

Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you

• Opportunity to work with cutting-edge Salesforce technologies in a global organisation.
• Exposure to cross-functional teams and international projects.
• A collaborative environment that encourages innovation and continuous learning.

What skills you will learn

• Advanced Salesforce configuration and customisation techniques.
• Stakeholder management and requirement gathering skills.
• est practices in user adoption and training within large-scale organisations.

VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required