Job Title: Salesforce Administrator

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K\xe2\x80\x9312 core curriculum, supplemental and intervention solutions and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students\' potential and extend teachers\' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

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The Salesforce.com Administrator will lead the administration of the Salesforce.com (SFDC) and serve as the System Administrator and resource for our rapidly growing team. This includes deployment activities, configuration, installation, and ongoing improvements on the Salesforce platform. The individual in this role will work closely with other IT teams, business and functional leaders, and subject matter experts to ensure all project activities are performed to a high degree of quality, meets practice and standards expectations, and ensures delivery in a timely fashion. A blend of technical and problem-solving skills and value-to-business mindset would be an advantage for this role.

Essential Duties and Responsibilities:

• Manage the Salesforce application and support 5000+ users from multiple

business functions across HMH

• Ensure application deployments and administration follows controls process
• Act as a liaison between the technical and functional teams, business functions, and

vendors to drive project implementations, deployments, and upgrades

• Identify process and/or business issues that may arise with the implementation of a

solution and recommend process improvements to address those issues

• Project activities will involve deployment responsibilities for the Salesforce platform,

Sales Cloud, Service Cloud, Live Agent (Chat), Tableau, Configure, Price Quote
(CPQ), Contract Lifecycle Management (CLM), and Field Service Lightning(FSL)

• Participate in Agile squads and ensure related the deployment activities follows

controls process

• Certify all user access and changes every quarter
• Maintain a holistic view of all business system processes and users, to understand

functional impacts with regards to configuration, process, workflow and reporting

• Contribute to ongoing improvements in the value delivered by the IT SFDC COE

team

• Adhere to quality standards, pertinent regulatory requirements, and to departmental

policies, practices and procedures

• Address tech debt and make sure we define and enforce process to keep the

platform aligned to best practice and standards

• Perform all other related duties as assigned

Competencies:

• 3+ years of Salesforce administration experience
• Experience owning/managing Salesforce applications such as Sales Cloud, Service

Cloud, CPQ, CLM, Live Agent (Chat), Pardot/Einstein, Salesforce Integration, Code
and Data migration, to mention a few

• Ability to manage integrations across multiple systems that involve bi-directional

data sync, API call limitations, bug fixes etc.

• Certification/Licensure: Salesforce.com Certified Administrator (required).
• Familiarity with Testing frameworks and design patterns
• Experience in an Agile organization
• Excellent communication and interpersonal skills
• Ability to work cohesively in a team environment
• Ability to use business acumen to develop solutions to functional and technical

issues and be results driven

• In-depth application troubleshooting skills
• Understanding of regulations applicable to IT applications (GxP, SOX, GDPR)
• Ability to provide feedback to manager, peers and team members
• Creative and analytical thinker with strong problem-solving skills
• A strong sense of customer service, with proven experience in a similar role
• In depth application troubleshooting skills.