Job Description

3 - 5 Year

Hyderabad and Remote

:

• Manage the Salesforce.com CRM instance including support requests and escalated administrative needs of users

• Hands-on configuration of new and existing Salesforce.com features including user management, roles/profiles, permission sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, and Custom Settings.
• Manage end-to-end feature release process from requirement definition, validation to technical implementation.
• Develop end-user training documentation and provide user training for new releases.

Basic qualifications

• Salesforce Administrator Certification or equivalent experience with Salesforce configuration and change management
• In-depth understanding of the capabilities and constraints of the Salesforce.com CRM application coupled with good understanding of standard business processes
• Ability to design, configure, test, debug, and maintain Salesforce.com features
• Experience using Salesforce data tools (such as Data Loader)
• Bachelor\'s degree or equivalent qualification

Preferred qualifications

• Certified Salesforce.com Advanced Admin certification or other marketing automation tools
• Previous experience configuring Pardot, Marketing Cloud, and/or other marketing automation tools
• Experience with Salesforce back-end data integration, middleware solutions
• Experience in communicating with users and other stakeholders to collect requirements, describe software product features, and align on technical designs

Salary : Industry : IT Software - Other Functional Area : IT Software - Other Role Category : Computer/IT Employment Type : Full-Time