Job Description

Job Responsibilities

Establish long-standing and trusting connections by communicating professionally and empathetically with the clients. Actively handle calls and meet preset performance standards. Creating , maintaining and updating spreadsheet data for review and analysis as well as benchmarking performance. Maintain client interaction logs & handle customer accounts through CRM software. Follow communication protocols, rules, and policies Maintaining cross departmental communications wherever required and ensure timely resolution is being provided to clients. Meeting sales targets and closing on leads as decided by sales team leads. Escalate concerns to other departments if it's concerning other departments like operations or logistics or invoicing departments.
Qualifications Requirement

Bachelor's degree or equivalent education 2 years working experience or 1+ year experience in customer service , sales or client services / interactions Good Proficiency in English ( spoken and written )
Skills Requirement

Proactive working attitude , quick learning ability and good problem solving skills. Previous working experience with spreadsheets , data entry , customer service calls is an added advantage in your onboarding Open to adapt to organizational changes Open to adapt to cross-departmental shuffling if found suitable for other profile in same organization
Salary - Around 30-35K (little negotiable based on experience)

Location - Mayur Vihar , Delhi

Job Type - Full - Time / On-site

Timings - 10.00 am to 7.00 pm (Mon-Sat)

Joining Type - Immediate

Job Types: Full-time, Permanent

Pay: ₹11,079.70 - ₹35,624.26 per month

Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Required)
Language:

English (Required) Hindi (Preferred)
Work Location: In person