who will manage customer interactions, convert leads into sales, and provide excellent end-to-end support. The role focuses on achieving sales targets while delivering a high-quality customer experience.
Key Responsibilities
Handle
inbound and outbound calls
to convert leads into successful sales
Understand customer needs and clearly
explain products and services
Provide
end-to-end customer support
by resolving queries and concerns
Conduct
regular follow-ups
, handle objections, and ensure timely closures
Maintain accurate records and ensure proper
CRM hygiene
Coordinate with internal teams for
onboarding, issue resolution, and post-sale support
Meet
daily calling targets
, quality standards, and defined KPIs
Required Skills & Qualifications
Strong
communication and interpersonal skills
Basic knowledge of
sales and customer support processes
Ability to handle objections and close conversations confidently
Comfortable working with
CRM tools
(preferred, not mandatory)
Customer-focused attitude with problem-solving skills