Job Description

Job Title:

Trainer - Upskilling Program

Location:

Palarivattom

Department:

Learning & Development

Employment Type:

Full-time

Experience Required:

2-4 years in training or sales enablement, preferably within Digital Marketing or EdTech

About the Role

Xylem Learning is looking for an energetic and results-oriented

Sales Trainer

to drive end-to-end learning initiatives across our

Upskilling

division. You will be responsible for onboarding new hires, upskilling existing team members, and retraining underperformers--ensuring every salesperson is fully equipped to succeed.

We're seeking someone who is not just technically sound in digital tools and instructional methods but also approachable, adaptable, and committed to building sales excellence through ongoing coaching and development.

Key Responsibilities

Training & Facilitation

Deliver structured induction and refresher training programs for Upskilling. Ensure high participation and timely completion of training sessions. Create engaging, product-focused training materials aligned with team objectives.

Commerce Program Enablement

Train teams on digital marketing Prepare sales staff to confidently handle student/parent queries with program-specific knowledge. Use role-plays and simulations to strengthen sales counseling skills.

Digital Sales & Upskilling Orientation

Introduce sales teams to digital lead-generation strategies (Google Ads, Meta Ads, LinkedIn, AI tools). Encourage best practices in CRM and digital-first communication. Teach consultative sales techniques tailored to working professionals and career-switchers.

Retraining & Performance Coaching

Identify employees with performance gaps and design targeted retraining plans. Deliver personalized coaching sessions and track improvement. Share retraining outcomes and progress reports with leadership. Build a supportive learning environment that fosters motivation and growth.

On-the-Job Training (OJT)

Provide real-time guidance during OJT and give actionable feedback. Conduct buddy sessions and 1:1 coaching to reinforce knowledge. Monitor session quality, arrange shadowing, and address learning gaps.

Feedback, Reporting & Documentation

Collect regular feedback from trainees to refine programs. Maintain accurate training records, reports, and performance dashboards. Present progress updates to management with insights and recommendations.

Program Development & Innovation

Suggest new tools, methods, and modules to strengthen training delivery. Stay updated on industry trends, tools, and evolving learner needs. Collaborate with cross-functional teams to align training with business goals.

Who You Are

Strong communicator with natural facilitation skills. Experienced in digital marketing, sales training, or EdTech. Analytical yet empathetic--skilled at diagnosing issues and retraining effectively. Proficient at tracking metrics and adapting training strategies.

Preferred Tools & Skills

CRM:

LeadSquared, HubSpot

Marketing Tools:

Google Ads, Meta Business Suite, Canva, ChatGPT

Platforms:

Google Workspace, MS Excel, PowerPoint

Languages:

English & Malayalam

Why Join Xylem?

Shape and empower high-performing sales teams. Gain exposure to diverse programs and learner profiles. Be part of a mission-driven team transforming education. Thrive in a collaborative, fast-paced environment with growth opportunities.
Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Sales Training: 2 years (Required) Ed Tech: 1 year (Required)
Location:

Ernakulam, Kerala (Preferred)
Work Location: In person