Job Description

About Us:

Paytm is India's leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks' financial instruments. To further enhance merchants' business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the team: EDC is one of Paytm's business tools to help merchants grow and manage their business through simplicity and data-driven technology.

About the role: Identifying training needs for all branch employees new and old in the system, in conjunction with line/functional managers.

Expectations/ Requirements

1. Conducting Inductions for Sales, Marketing, Chanel Partners & other staffs.

2. Handholding new employees and organizing On the Job Training.

3. Ensuring New employees achieve their base line performance.

4. Co-ordinate with the L&D team in the process of designing and implementing appropriate training modules by ensuring relevant content / subject matter goes into content Building

5. Help the HR team SPOC in planning, scheduling and conducting training and development programs for the targeted audience in line with the branch Needs

6. Manage Training calendar for all stake holders and ensuring maximum participation from the training audience pool

7. Undertaking Performance improvement initiatives along in conjunction with TM, UH & Branch Head

8. Facilitate the L&D team in successful execution of training sessions

9. Mentoring executives who have been identified to go through special training/focused sessions both in regards to concept understanding or practical execution on the ground; thus facilitating desired objectives from them

Superpowers/ Skills that will help you succeed in this role

1. Advanced Excel, MS-PowerPoint

2. Should have 3-4 years of experience.

Why join us

1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360 feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!