Job Description

- Sales Trainer cum Communication Quality Controller

Job Title: Sales Trainer cum Communication Quality Controller

Department:

Sales

Experience: 3+ years in B2B sales training, communication audits, or client service

Role Objective:

To lead the sales training function, mentor the sales team, and ensure every client interaction reflects professionalism, promptness, and premium brand experience. This role combines structured training, quality control, and team mentorship to drive performance and client retention.

Key Responsibilities:

Sales Training & Mentorship

Design and implement structured onboarding and ongoing training modules

Conduct daily and weekly training, roleplays, and performance reviews

Act as a mentor to new and existing BDEs--build their confidence, communication, and conversion skills

Train on objection handling, client retention, and brand communication tone

Communication Quality Control

Audit WhatsApp, calls, and emails for tone, responsiveness, and clarity

Identify weak areas in communication and coach team members with action plans

Create and maintain scorecards for quality benchmarks

Customer Experience & Retention

Ensure each BDE is prompt, respectful, and helpful in client conversations

Help manage client escalations and objections when needed

Share client feedback with leadership for improvement strategies

Promote best practices to build long-term client relationships

Reputation Management & Leadership

Uphold and protect CDL FINESHINE's brand image in every client interaction

Lead by example in communication, professionalism, and ownership

Instill a culture of responsibility and growth within the sales team

Work closely with Sales Manager/CEO to uplift overall team standards

Requirements:

3+ years of experience in sales training, mentoring, or communication quality control

Strong leadership and team coaching ability

Excellent communication skills in English and Hindi

Attention to detail in messaging, follow-ups, and client handling

Experience in B2B or luxury/jewelry industry is a plus

Confident in handling both training and performance reviews independently

Job timings: 10: 00 am to 7:00 pm

Job Location: Pal, Surat

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?40,000.00 per month

Schedule:

Day shift Morning shift
Work Location: In person