Job Description

Key Responsibilities:

Handle inbound and outbound customer calls in a professional manner. Assist customers with queries related to gold loans, payments, and services. Maintain accurate customer records and update information in the system. Coordinate with the branch and operations team for issue resolution. Follow up with customers for feedback, renewals, or pending documents. Ensure high levels of customer satisfaction through quick and courteous service. Prepare and share daily call and follow-up reports with the team leader.

Key Skills:

Strong communication skills in Tamil and basic English Active listening and problem-solving ability Patience and customer-oriented mindset Basic computer and MS Office knowledge Teamwork and time management

Qualifications:

Minimum 12th Pass / Any Graduate 0-3 years of experience in customer support, telecalling, or service desk roles Freshers with good communication skills are also welcome

Working Days & Timing:

6 Days a Week (Sunday Holiday) Office Timing: 9:30 AM - 6:00 PM
Job Types: Full-time, Permanent

Pay: ₹12,377.88 - ₹20,697.90 per month

Work Location: In person