Job Description

We're Hiring! Join the Growth Journey with Agri Bird

We're expanding our dynamic team and looking for a passionate professional to join us as a

Team Leader

.

Location:

Kharadi, Pune

Type:

Full-time

Years of Relevant Experience:

Minimum 2-4 years of overall experience, including

documented Team Leader (TL) experience

in a domestic inbound and outbound customer service voice process (Mandatory).
Must have managed a team of

at least 20-25 advisors

in the current or most recent role.

Key Responsibilities:

Set clear goals for the team and track their performance using KPIs.

Ensure smooth day-to-day operations and help the team meet targets.

Monitor calls, regularly coach team members, and support low performers.

Guide the team to respond to customer queries promptly and effectively, ensuring customer satisfaction.

Collaborate with the Training and QA teams to identify training needs and provide regular coaching or refresher sessions.

Be a motivated self-starter who's eager to create impact from the ground up.

Qualifications & Skills:

Strong communication and leadership skills.

Fluency in

Marathi

(required).

Problem-solving mindset.

Willingness to work in shifts and handle sales-related tasks.

Customer-focused, especially in the agriculture sector.

Good knowledge of

Agronomy

is a must.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

Education:

Bachelor's (Preferred)
Work Location: In person