The Telesales Team Leader is responsible for monitoring and managing a team of Telesales executives, who are involved in converting potential leads into sales, thereby generating revenue.
Key Responsibilities:
Monitoring and managing a team ofTelesales executives and driving productivity
Segregating and assigning leads across the team
Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on various metrics
Periodically reviewing the performance of the team, constantly motivating executives
Analyze various reports to enhance productivity and conversions
Achieve KPI (Key Performance Indicator) and productivity targets
Management and reporting of KRA (Key Result Area)
Prepare and submit periodic Team performance reports (Daily/Weekly/Monthly)
Audit Calls and identify the training requirements of each team member
To ensure that at no point in time the team lacks supervision
Attending call calibrations with quality and training team
Client interaction as and when required; incorporate feedback into the system.
Give timely & real time feedback with a view towards improving Operational and individual efficiency
.
Skill and Competencies required:
Functional
Process Knowledge
People Management Skills
Ability to underatand and interpret data
Customer Orientation
Language skills - English / Regional language
Telemarketing / Selling Skills
Data analytics
Behavioral
Values - Integrity / Honesty / Respect
Communication - Oral & Written skills / Listening
Executive Presence
Business / Telephone Etiquette
Influencing Skills
Empathy
Self-driven / Initiative
Ability to manage stress
Willingness to learn
Working Time Full-time (
9 am to 5.30 pm
)
Experience:
sales: 4+ years (Preferred)
tele sales: 4+ year (Preferred)
total work: 5 years (Preferred)
Contact No : 99466 67525
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Work Location: In person
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