where you will be expected to manage team performance while also taking customer calls when needed.
Key Responsibilities
Lead a team handling outbound customer service and renewals/upselling.
Monitor daily call flow (100-150 calls/day) and ensure performance metrics are met.
Handle escalated customer queries and resolve issues effectively.
Take calls as and when required to support the team and maintain call quality.
Provide coaching, feedback, and performance management to team members.
Ensure timely reporting and adherence to SLAs and quality benchmarks.
Required Experience & Skills
Minimum 2 years of on-paper experience as a Team Leader
in
outbound customer service
.
Recent experience must be in Customer Service.
Experience in
renewals or upselling
will be an added advantage.
Experience managing a team with
100-150 daily call flow
.
Strong communication and team management skills.
Other Details
Total Experience:
Max 5.5 years (Do not apply if you exceed this).
Shift:
Day shift only.
Weekly Offs:
2 rotational offs.
Job Type: Full-time
Pay: ?50,000.00 - ?55,000.00 per month
Work Location: In person
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