Job Description

Job Title:

Sales Team Lead - Ultra Luxury Jewellery

Location:

Jubilee Hills, Hyderabad

Compensation Range:

10.8 LPA to
13.2 LPA + Performance-Based Incentives

About the Role

We are seeking a dynamic and experienced

Sales Team Lead

to head the luxury jewellery sales team at our

Jubilee Hills

showroom. The ideal candidate will have a strong background in

ultra-luxury jewellery sales

and proven

leadership experience

, with the ability to drive performance, mentor a high-performing team, and deliver an exceptional customer experience to

high-net-worth individuals (HNIs)

and distinguished clientele.

Key Responsibilities

1. Sales Leadership

Lead by example by consistently delivering high-value sales and superior client engagement. Motivate and guide the sales team to meet and exceed individual and team sales targets. Conduct daily and weekly sales briefings, monitor performance metrics, and drive improvement initiatives. Implement sales strategies that align with brand values and business goals.

2. Customer Relationship Management

Build and maintain direct relationships with premium clients, including UHNI and celebrity clientele. Guide and support team members in managing client relationships, upselling, and providing after-sales service. Handle escalated or complex client concerns with discretion and professionalism. Develop strategies to enhance customer loyalty, retention, and repeat business.

3. Team Development & Training

Mentor and coach sales staff, providing regular feedback and individual development plans. Identify skill gaps and coordinate internal or external training programs. Foster a performance-driven, collaborative, and luxury-aligned team culture. Promote a spirit of learning, knowledge-sharing, and continuous improvement within the team.

4. Store Operations & Standards

Oversee daily store operations, ensuring a well-maintained, elegant, and premium showroom environment. Supervise accurate billing, stock management, display standards, and replenishment schedules. Ensure the team adheres to grooming standards, operational SOPs, and company policies. Conduct regular audits to maintain operational and visual merchandising excellence.

5. Product & Market Expertise

Stay informed about global jewellery trends, material innovations, and customer preferences. Deliver ongoing product training to the team covering gemstones, metals, craftsmanship, and value communication. Monitor competitor offerings and share insights to maintain the brand's market-leading edge.

6. Promotions & Marketing

Collaborate with the marketing team to plan and execute elite client events, store activations, and outreach programs. Support high-profile exhibitions, trunk shows, and customer engagement campaigns. Analyze customer feedback and suggest improvements in merchandising, service offerings, and marketing strategies.

Key Skills & Qualifications

Education:

Minimum High School Diploma (Graduation preferred)

Experience:

Minimum 10 years in luxury jewellery retail, with at least 5 years in a leadership role

Leadership:

Strong team management, coaching, and performance monitoring capabilities

Sales Acumen:

Proven success in high-value sales and driving team-based revenue goals

Customer Service:

Deep commitment to luxury service standards, with a client-first mindset

Presentation:

Well-groomed, confident, and professional in demeanour

Communication:

Excellent verbal and interpersonal skills in English and local/regional languages

Product Knowledge:

Expertise in diamonds, gemstones, precious metals, certifications, and design

Working Hours

10 hours per day (as per the store's operational schedule)

Employee Benefits

Provident Fund (PF) Paid Leave Daily Snacks Annual Bonus Health Insurance Career Advancement Opportunities Positive and Supportive Work Culture
Job Types: Full-time, Permanent

Pay: From
90,000.00 per month

Benefits:

Health insurance Leave encashment Paid time off Provident Fund
Experience:

Luxury Jewellery Sales: 10 years (Required) Team Lead: 5 years (Required)
Location:

Jubilee Hills, Hyderabad, Telangana (Required)
Work Location: In person