Job Description

Company Overview

Datastraw is a tech-enabled, people-driven solutions partner, helping small and medium enterprises streamline and scale their backend operations. We specialise in automating backend customer support (CS) and operational workflows while also managing end-to-end CS operations for our clients. Our approach combines AI and technology-driven automation with skilled human support, ensuring efficiency, quality, and seamless customer experiences.

We're currently looking for a Team Leader who can take full ownership of a team of 12 -15 calling executives responsible for abandoned cart recovery and revenue generation across 3 - 4 leading Shark Tank featured D2C brands.

This role demands a hands-on leader, someone who can push performance daily, step in to make calls when needed, maintain strong client relationships, and ensure smooth day-to-day operations.

You'll work directly with the Operations Manager and collaborate closely with the client, internal management, and your team to ensure daily revenue and operational goals are met.

Responsibilities

Lead, motivate, and manage a team of 12-15 calling agents handling abandoned cart recovery for multiple brands. Drive

daily, weekly, and monthly revenue targets

, ensuring the team consistently achieves performance goals. Monitor call quality, conversion ratios, and follow-ups to maintain a high standard of output. Step in and personally handle calls when required to guide or set examples for the team. Act as the primary point of contact between the client, internal operations team, and agents, ensuring clear communication and timely updates. Maintain operational discipline, manage rosters, attendance, shrinkage, and attrition. Prepare and share daily performance reports and insights with management and clients. Ensure processes and scripts are being followed as per client guidelines. Resolve on-ground challenges proactively, whether people, process, or performance related.

Requirements

Minimum 1-2 years of experience in outbound calling, telesales, or revenue recovery processes. At least 1 year of experience leading a sales or calling team (preferred in D2C/ e-commerce domain) would be a plus. Proven ability to motivate and manage people, track performance, and drive targets. Excellent organizational skills: able to manage multiple brands and priorities simultaneously. Hands-on attitude: comfortable stepping into execution whenever needed. Must be comfortable working from our office in

Ghatkopar (Mumbai).

Benefits

Opportunity to lead a high-performance team and directly influence brand revenue. Exposure to fast-growing D2C brands across industries like skincare, beauty, and health. Supportive, collaborative work environment with learning opportunities. Learning opportunities in sales leadership, client management, and operational strategy.

Note

This is a full-time, on-site role

(Ghatkopar West, Mumbai).

Performance-linked incentives are provided quarterly. Candidates exploring analytical or non-sales roles are not a fit; we're looking for proven leaders who thrive in action-oriented and sales environments.

If "getting things done" is your mindset and you have a proven track record in sales or team management, this is where you'll thrive.

Note: The job description is a general outline and subject to change based on company requirements.

Job Types: Full-time, Permanent

Pay: Up to ₹19,000.00 per month

Benefits:

Paid sick time Paid time off
Application Question(s):

Are you comfortable working from the office in Ghatkopar West, Mumbai? Do you have a personal laptop and a stable home internet connection? Do you have experience leading a telesales or outbound calling team? Please share details. How many people have you managed in your previous roles? Share an example of how you pushed your team to achieve a tough sales target. * Why do you think you're a good fit for this role at Datastraw? (Please answer in your own words and avoid the use of AI/ ChatGPT)