Job Description

Job Title: Software Support & Sales Executive

Salary: ?18,000 - ?20,000 per month

Job Type: Full-time

We are looking for a dynamic and tech-savvy individual to join our team as a Software Support & Sales Executive. This hybrid role combines technical support responsibilities with client-facing sales activities. You'll help customers resolve software-related issues while also assisting in generating leads, converting inquiries, and ensuring customer satisfaction.

Key Responsibilities:

Software Support:

Provide first-level technical support to clients via phone, email, or chat.

Troubleshoot and resolve software-related issues.

Guide clients through system setup, usage, and best practices.

Log and track support tickets; escalate complex issues to development when needed.

Conduct remote training and demos for new users.

Sales & Customer Engagement:

Respond to inbound leads and inquiries.

Conduct product demos to prospective customers.

Understand client needs and suggest appropriate software solutions.

Assist in onboarding new clients and ensuring a smooth transition.

Follow up with leads and existing customers for upselling opportunities.

Requirements: Bachelor's degree in any discipline (technical background preferred). 0-2 years of experience in software support, customer service, or sales. Strong communication and interpersonal skills. Basic understanding of software applications or CRM tools. Ability to multi-task and manage time effectively. Fluency in English and Hindi (additional languages a plus).

Job Type: Full-time

Pay: ?17,000.00 - ?20,000.00 per month

Benefits:

Health insurance
Compensation Package:

Yearly bonus
Schedule:

Day shift Morning shift
Education:

Bachelor's (Required)
Language:

English (Required)
Location:

Janakpuri, Delhi, Delhi (Required)
Work Location: In person