Job Description

Roles & Responsibilities

? Outbound call process (min. 100 - 120 calls in a day).

? Completing 3 hours connected call duration by the day end.

? Responsible for the student Help/ issues over calls.

? Grievance handling/ query handling based on the academics and curriculum.

? Taking feedback from the students.

? Handling escalations & cancellation of students, working towards retention.

? Provide accurate, valid and complete information by using the right methods/tools.

? Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

? Follow communication procedures, guidelines, and policies.

? Responsible to revert on emails and Requests based on the program.

Location - Ashok Marg, C-Scheme, Jaipur
Immediate Joiners preferred - Only Females

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Schedule:

Day shift
Application Question(s):

How much experience do you have in customer support / sales ? Are you comfortable with cold calling? 6 days working - Work from office in Jaipur location What was your last inhand salary ?
Work Location: In person