Job Description

Company:- Rama Mining Tools Pvt Ltd

Location:- Kalher bhiwandi ( Only nearby candidates should apply )

SALES SUPPORT EXECUTIVE (Operational Support Role)

Core Purpose:

Handle all routine, administrative, documentation, and follow-up tasks, allowing Sales Coordinators to focus on analysis and customer development.

A. KEY RESPONSIBILITIES OF SALES SUPPORT EXECUTIVE

1. Routine Customer Communication

? Respond to standard inquiries.

? Send PI, PO acknowledgments, shipment updates.

? Confirm delivery timelines with logistics.

? Update customers on payment, dispatch status, and documents.

2. Order Processing

? Prepare PI based on Sales Coordinator inputs.

? Check stock with stores.

? Coordinate procurement requests. (Price / Delivery)

? Request logistics for freight / booking / delivery related matters.

? Ensure payment clearance with accounts.

3. Documentation & Records

? Maintain all excel / Gsheet files.

? Keep CRM or Excel trackers updated daily.

4. Follow-Up & Coordination

? Follow up internally with:

o Procurement for lead times/delivery

o Stores for stock readiness/packing planning & status monitoring

o Logistics for freight schedules / in transit shipments / shipping documents

o Accounts for payment clearance, debtor correct record

? Follow up with customers for PO, PI confirmation, pending info.

5. Administrative Tasks

? Maintain order status sheets.

? Update shipment schedules.

? Track pending documents.

? Keep the customer master list updated.

Requirements

Bachelor's degree in any discipline (Commerce/Business/Engineering preferred). 1-3 years of experience in sales support, back-office operations, order processing, or customer coordination. Strong communication skills (written & verbal). Good command over MS Excel, Google Sheets, and basic CRM tools. Ability to coordinate with multiple departments and manage follow-ups effectively. Detail-oriented with strong organizational and documentation skills. Basic understanding of order processing, dispatch cycles, invoices, and commercial documentation (preferred). Ability to handle routine tasks independently and work in a fast-paced environment.
Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person