We are looking for a dedicated Sales Support Executive based in Kerala to assist our Dubai team. The role involves cold calling, customer follow-ups, payment reminders, feedback collection, and general sales coordination. You will work closely with the sales team in Dubai and support them in day-to-day customer communication using the company's VOIP service.
Key Responsibilities
Make outbound cold calls to potential clients as per the daily/weekly target list.
Follow up with existing customers for project updates, enquiries, and ongoing discussions.
Handle payment follow-ups and ensure timely reminders to clients.
Collect customer feedback after project completion or service delivery.
Maintain and update CRM records for all communication.
Coordinate with the Dubai sales team and share daily status reports.
Support the preparation of quotations by collecting basic customer information.
Schedule meetings, demos, or site visits for the Dubai team based on client interest.
Answer inbound calls through VOIP and route them to the respective team members.
Follow up on pending documents, proposals, and approvals from customers.
Assist in simple email drafting for follow-ups, reminders, and acknowledgements.
Track lead progress and ensure no enquiry is left unattended.
Support marketing activities like sending promotional messages or sharing brochures with clients.
Maintain confidentiality of customer data and follow company communication standards.
Skills & Requirements
Good communication skills in English, Hindi, and Malayalam.
Prior experience in telecalling, customer service, or sales support is preferred.
Basic computer knowledge (email, CRM, spreadsheets).
Ability to follow scripts and communication guidelines.
Patient, polite, and consistent in follow-ups.
Comfortable working with VOIP systems and remote coordination.
Ability to handle targets and daily call volumes.
Work Timings
Aligned with Dubai office hours (UAE time).
Monday to Saturday.
What We Offer
Competitive salary package.
Training and full support from the Dubai team.
A stable and growth-oriented role in a leading system integration company.
Interested candidates kindly share your cv to careers@transit-si.com or contact 7306337184
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Ability to commute/relocate:
* Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
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