Job Description

Role Overview

As a Sales Support Executive, you will handle

customer support (via chat & email)

while also actively contributing to

business development and sales activities

. You'll play a critical role in ensuring customer satisfaction, nurturing leads, and helping the business achieve its growth targets.

Key Responsibilities

- Customer Support (50%)

Manage customer support inquiries through live chat, email, and helpdesk. Resolve product-related issues by understanding user needs and providing timely solutions. Escalate technical issues to the product/engineering team where necessary. Maintain a high CSAT (customer satisfaction) score through prompt and helpful communication. Assist in creating FAQs, help guides, and knowledge base content to reduce repetitive queries.

- Sales & Business Development (50%)

Manage inbound leads and guide them through the sales funnel. Conduct product demos and walkthroughs for prospective customers. Execute outbound lead generation campaigns (emails, LinkedIn outreach, etc.). Build and maintain relationships with potential and existing customers. Track leads, opportunities, and conversions in CRM tools. Collaborate with the founder/product team to refine sales strategy and pitch.

Requirements

Bachelor's degree in Business, Marketing, or a related field (preferred but not mandatory). 1-3 years of experience in

customer support, business development, or sales

in a SaaS/product company. Excellent written and spoken English communication skills. Strong interpersonal skills and ability to build rapport with customers. Basic understanding of email outreach / deliverability tools is a plus. Comfortable with using CRM, support tools, and productivity software. Self-starter, detail-oriented, and eager to work in a fast-paced startup environment.

What We Offer

Opportunity to work with a fast-growing SaaS startup. Exposure to both

customer success and sales growth functions

. Collaborative work environment with direct learning from founders. Competitive salary with performance-based incentives. Growth opportunities as we scale globally.
Have a question about the role? Contact hiring manager at 9974455590 (WhatsApp only)

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Flexible schedule Work from home
Work Location: Remote

Speak with the employer

+91 9974455590