Job Description

We are looking for a dedicated

Sales Staff

to join our soon-to-be lauched retail outlet at Irinjalakkuda. The successful candidate will be working with our Thrissur main branch for initial one month, and later move to the designated outlet.

Position:

Sales Staff - Jewellery Retail

Location:

Irinjalakkuda

Experience: 3-5 years in jewellery or premium retail sales preferred

Language: Malayalam fluency required; English or Hindi is an added advantage

Key Responsibilities:

Customer Engagement & Product Demonstration

Greet walk-in customers warmly and assist them throughout their buying journey

Understand customer preferences and suggest suitable gold, silver, or diamond jewellery

Explain product features (purity, carat weight, hallmark, origin, design style, etc.) clearly

Promote lightweight collections and premium brands like GLAIN (silver segment)

Sales Conversion

Work proactively to meet daily/weekly/monthly sales targets

Build customer confidence by sharing usage tips, product care instructions, and after-sales service options

Upsell or cross-sell when possible (e.g., suggest matching earrings for a necklace)

Billing & Documentation

Coordinate with billing staff and ensure accurate product codes and prices

Verify offers, discounts, and loyalty points, and explain invoice breakdown to the customer

Ensure all product details are recorded correctly before final packaging

Product Handling & Display Management

Handle jewellery with extreme care and ensure display counters are always clean and organized

Coordinate with inventory manager for restocking and product transfers

Assist in visual merchandising for new collections or promotional events

Relationship Building & CRM

Collect customer contact details and feedback for follow-ups

Inform repeat customers about new arrivals, offers, and special events

Maintain a friendly rapport that encourages loyalty and referrals

Team Collaboration & Showroom Etiquette

Work closely with the marketing team during shoot days or influencer visits

Coordinate with fellow sales staff to handle peak hours or bulk bookings

Follow showroom dress code, grooming, and brand communication standards

Qualifications and Skills

Graduate Basic computer skills and familiarity with billing software. Excellent customer service and communication skills. Ability to work effectively in a fast-paced retail environment.

Experience in the jewelry or related retail sector is a must

.

Working Hours

Regular working hours are typically from

10:00 AM to 7:30 PM

, Monday to Saturday.

Benefits

Competitive salary ranging from

?18,000 to ?32,000 per month

. Opportunity to work with a renowned jewelry retailer committed to excellence. A positive, collaborative, and growth-oriented work environment.
Job Type: Full-time

Pay: ?18,000.00 - ?32,000.00 per month

Schedule:

Day shift Fixed shift
Supplemental Pay:

Performance bonus
Work Location: In person